2015, December

November iCASH Winners and Anniversary Ninjas

ICash_winnersOctober's iCASH Winners Arron, Brett, Sujata, Mary Ellen and Mallory have passed the mugs on to...

Innovation -  Amber Tucker for doing a great job producing the iCASH newsletter these past few months.

Collaboration -  Tyler D'Orazio has made himself and his team available to test and validate the new Kiosk image, Kiosk endpoint security, Support email migrations, and was eager to adopt Office 365 with SharePoint for his team.  His willingness to adopt new technology and test new process is a true testament of Collaboration. 

Accountability - Sujata and the Development team would like to give Tyler D'Orazio the “A” mug for the extra effort he put into all of the cases escalated to Development, especially the work he recently did to troubleshoot code with the fingerprint reader. Thank you Tyler!

Service -  Vita Olynyk has been very busy getting the benefits for open enrollment taken care of as well as going through a record number of resumes in October. She works very hard and does it with a smile.  She does a great job making sure the employees of 365 are happy and that they are well taken care of.

Happiness - Zeyad Jazrawi is being awarded the Happiness mug for building a kiosk on film for our Automatic Merchandiser newsletter and for always smiling. We're glad he liked the background music we selected. 

 November Anniversaries

November iCASH

1 Year

Adam Maier 

Andrew Burland

Courtney Burriesce

Stephen Rutkowski

2 Year

 Arron Roscoe

Jason Halstead

4 Year

Vanessa Podlaskowski

Beyond Video Monitoring, New Technology is Taking on the Theft Threat

10 Stereotypes Of

Micro Market Thieves

One of the first questions operators ask when getting a micro market involves the issue of theft. In order to stop theft, operators need to know how to spot it, first. Chattanooga, TN-based Five Star Food Service shows the top ten stereotypes of micro market thieves, based on real footage from their markets.

New Technology is Taking on the

Theft Threat

It is the first question anyone entering the MicroMarket business asks; what about theft!? All businesses come attached with inherent risks, and being a MicroMarket operator is no different.

However vending machines come with their own theft shrinkage issues as well, including, “people who lose a dime, but claim a dollar and cash collection and counting errors that occur without proper accountability,” according to Automatic Merchandiser.

Furthermore, the threat of theft in MircoMarkets is not as great as imagined. Shrinkage hovers around 2-5% on average, which is comparable to that of the retail industry and doesn’t outweigh the added benefits of owning a MicroMarket. That number may seem small to some but many operators are still left looking for new ways to reduce theft beyond a standard surveillance system.

Stopping Crime, One Cancel Report At A Time

MicroMarket providers are working hard to address customer concerns regarding theft and are constantly working on new technology to make catching thieves that much easier. Some methods currently in place include: using video monitoring, signage, and monitoringVideo_Monitoring.565dc327579d4 sales and product reorders.           But what if you need more protection? If it turns out that Suzie Q has sticky fingers, you’ll be able to find out by using 365 Retail Markets' new Cancel Report feature! The Cancel Report is designed to assist Operators with identifying potential shrink scenarios by capturing additional details in high-risk scenarios. These scenarios include; when a consumer presses the cancel button, either on the opening scan screen and/or when pressing the cancel button on the insufficient funds screen. Operator feedback and research from 365 shows that by capturing additional details around these events, Operators can more quickly investigate shrink and improve loss prevention. “The Cancel Report is receiving rave reviews from those Operators on our BETA track! Operators are not only catching shrink more frequently, they’re also gaining valuable insight into trends around when and how it happens.” said Ryan McWhirter, Director of Product at 365 Retail Markets.

How does it work?

To consumers, nothing has changed.  However, SmartHQ offers operators a wider view of market purchases and returns. Now…
  • Operators can choose whether or not to upload webcam images to SmartHQ.
  • Operators can select one or many locations, along with a date range to inspect.
  • Operators can view the detail of a cancel event, which includes the image taken from the kiosk webcam when the cancel button was pressed. Operators can then quickly correlate the image presented with the DVR footage using the timestamp and image provided.
The new Cancel Report feature can help Operators raise their level of efficiency to the next level and boost their customer service experience. “Operators used to spend hours reviewing DVR footage to pinpoint culprits, but now thanks to the Cancel Report, they can be much more efficient at addressing shrink and instead spend their time keeping clients happy. We can’t wait to get this new feature into the hands of all our Operators over the next few months,” said McWhirter. Do you want to know when the Cancel Report feature will be available for your market? Contact our dedicated sales team at (888) 365-7382 ext. 301 or email us at sales@365smartshop.com

Hospitality Business Analytics has a special offer for 365 Retail Markets customers! Learn more about the Product Intelligence offer and how it can help your business!

Read Automatic Merchandiser's

5 Tips to Deal with the Issue of Theft



Commits to provide preferred contractual terms to partners, suppliers and customers who honor a similar Climate Pledge.

7.24.15 ClimateAction pledge social graphic Troy, MI - December 1, 2015 - Today, 365 Retail Markets announced that it has joined the American Business Act on Climate Pledge, joining more than 140 companies from across the American economy that are demonstrating their support on climate action. “We are proud to take the Climate pledge and as good global citizens we are committed to continuing to improve our energy efficiency and sustainability through innovation and new technology.” said Joe Hessling, CEO, 365 Retail Markets. “We plan to use this as a rally call and encourage our partners and customers across the globe to follow our lead.” We put forth our pledges as follows:  At 365 Retail Markets, we are committed to environmentally friendly business practices for a more sustainable future. As part of our 2015 initiatives, we redesigned our facilities using energy efficient technologies and reducing energy consumption while accommodating for a growing workforce. As part of our continued efforts, we pledge to:
  • Improve energy efficiency across all our offices and facilities by 20% by 2025.
  • Commit to purchasing 25% renewable energy for the operation of our offices, warehouses and other facilities by 2025.
  • Design and develop future products, services and technologies with improved energy efficiency and lower carbon emissions.
  • Commit to provide preferred contractual terms to partners, suppliers and customers who honor a similar Climate Pledge.
  • Develop long-term business plans, budgets and facilities improvements aligned with our Climate Pledge and our commitment for energy efficiency.
  About 365 Retail Markets 365 Retail Markets, an expanding, self-checkout technology company based in Troy, Michigan, offers the best-in-class platform for vending, foodservice and hospitality. Its proprietary, 365 MicroMarket, is a turnkey, unmanned market that allows customers to increase sales, improve the customer experience and increase profits while decreasing operating costs. 365 Retail Markets has been pioneering innovation in the vending industry for over five years and continues to revolutionize the market with superior technology and ultimate flexibility in customization and branding.

365 Retail Markets has experienced rapid growth over the years and was most recently listed on the Inc. 5000 list of the Fastest Growing Companies in the US.

For more information about 365 Retail Markets, visit www.365retailmarkets.com. You can also join 365 Retail Markets on FacebookTwitterGoogle+YouTube and Linkedin.   Media Contact: Jen Tonio – 365 Retail Markets Jen.tonio@365smartshop.com 888.365.7382 ext. 149