2017, August

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The 365Pay App: One Mobile App. One Account. Multiple Locations

Do you have a multi-floor location? Do you have a location that already houses vending machines, but would like to add a MicroMarket? Is the cafeteria too cumbersome to get to for that 2 p.m. snack? The 365 Connected Campus was developed to fill those spaces with the best technology in the industry. You can mix and match 365 MicroMarket kiosks, nanomarketTM, AirVends, 365 Inside, and ReadyTouch dining technology throughout the entire location to create a unique breakroom experience throughout the company.

At the heart of the Connected Campus is the 365Pay app. 365Pay is the best way for your customers to interact with the Connected Campus and enjoy all of the delicious snacks and beverages you’re already providing. Your customers will appreciate being able to access their account from one mobile app. They’ll be able to:

  • Make purchases on any 365 device
  • Add funds to their account
  • Review purchase history and account info

And the benefits for you are just as great! Standardized messaging, branding and promotions will help your business run more efficiently and increase brand loyalty. And let’s face it, most people rarely leave their phones behind. With the 365Pay app, your customers will have instant access to their funds and will be more likely to spend more per transaction. Like 32% more!

The 365Pay mobile app is simple to download and works on any Apple or Android device.

Contact 365 today to start your connected campus!

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365 Retail Markets Announces the 365 Connected Campus℠ with Global Market Accounts

Troy, MI – August 15, 2017 – 365 Retail Markets, the global leader in MicroMarket technology – offering a best in class POS platform for the vending, foodservice and hospitality industry – proudly announces its new Connected Campus℠. The 365 Connected Campus provides foodservice operators with an innovative and connected portfolio of products to satisfy clients of all sizes. The platform seamlessly connects MicroMarket, OCS, vending and dining products with one Global Market Account (GMA) to create the first fully integrated consumer experience in the workplace.

“Our success in MicroMarkets gave 365 a view of the marketplace from a unique lens,” said Joe Hessling, CEO of 365 Retail Markets, “It allowed us to see what the consumer wanted, what the operators wanted and what the host company wanted. The Connected Campus is a culmination of that experience. It can combine ease of use for the end user, aggregate the operational and support function for the operator and packages it in one place for the host companies.”

365’s new account system, GMA, is central to the Connected Campus platform and will revolutionize the way customers make purchases! GMA allows customers to seamlessly checkout at any 365 MicroMarket, Nanomarket, Vending, or Dining solution that you operate, all while only having to manage one account!

The benefits of GMA don’t stop at the customer. 365 has designed numerous improvements that will impact the way operators do business:

  • The ultimate Connected Campus can use all 365 devices that you operate, whether they’re in the same building or across the country
  • GMA eliminates the 7 MicroMarket MSL with all your markets will be linked together
  • Clients can be offered the industry leading Connected Campus experience for their MicroMarket, Nanomarket, Vending, or Dining needs
  • GMA provides a quick and easy way to checkout, ultimately reducing wait times and increasing customer throughput
  • The 365Pay app allows customers to quickly and easily add funds to their Global Market Account, ultimately increasing the chances of a sale
  • Account balance liabilities are eliminated since 365 will manage all GMA funds
  • The latest industry account and product technology allows you to stay ahead of the curve
  • Connected Campus can increase your reach to customers by taking full advantage of the entire 365 Ecosystem including:
    • MicroMarkets
    • nanomarkets™
    • 365 Inside
    • AV5 and AV7
    • ReadyFlex
    • 365Pay App
    • 365Sidecar

The Connected Campus along with the 365Pay app is available now. For more information or to begin your connected campus, contact our dedicated sales team at sales@365smartshop.com or call (888) 365.7382.

 

About 365 Retail Markets

365 Retail Markets, a rapidly growing self-service technology company with offices in Metro Detroit, Santa Clara, and Provo, creates devices that connect people with products at work. Our proprietary 365 technologies provide a turnkey platform that allows customers to increase sales, improve the end-user experience, and increase profits while reducing operating costs!

For more information about 365 Retail Markets, visit www.365retailmarkets.com. You can also follow 365 Retail Markets on FacebookTwitterYouTube and LinkedIn. 

Press Contact

Jen Tonio, 365 Retail Markets

888-365-7382

jen.tonio@365smartshop.com

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365 Retail Markets Welcomes New Chief Technology Officer

Troy, MI – August 9, 2017 – 365 Retail Markets is pleased to announce the recent appointment of Krishna Vedula as Chief Technology Officer.

As CTO, Krishna will be responsible for leading the strategic growth of technology and product organizations. Krishna will be integral to 365’s continued success through increased market share and new product introductions. He and his team will also focus on solutions to facilitate the transition of customers to the 365 Connected Campus.

“I am thrilled to have the opportunity to work with Krishna and very flattered that a leader of his caliber sees the value of 365.” said Joseph Hessling, CEO of 365 Retail Markets.  “Krishna’s experience in payments and business intelligence will be very important to 365 as we continue to rapidly grow in these areas. ”

Krishna brings 20 years of experience leading global technology organizations in companies experiencing explosive growth, both organic and inorganic. His expertise includes leading organizations through transformational change, connecting technology to needs of the business, optimizing costs without compromising either employee engagement or customer experience. While being a technologist at heart, Krishna has a proven track record of leveraging technology-based solutions to drive business value with focus, structure and discipline. He will leverage his vast experience in tele-communications and payments to help understand 365’s customer needs and build innovative solutions.

About 365 Retail Markets

365 Retail Markets, a rapidly growing self-service technology company with offices in Metro Detroit, Santa Clara, and Provo, creates technology that connects people with products at work. Our proprietary 365 technology is used in over 15,000 businesses locations across the United States, Canada, UK and Europe.

For more information about 365 Retail Markets, visit www.365retailmarkets.com. You can also follow 365 Retail Markets on FacebookTwitterGoogle+YouTube and Linkedin.

Press Contact

Jen Tonio, 365 Retail Markets

888-365-7382

jen.tonio@365smartshop.com

 

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365 Retail Markets Expands MicroMarket Technology into Ireland

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Troy, MI – August 7, 2017 – 365 Retail Markets is proud to announce the international expansion of their MicroMarket technology into Dublin, Ireland. The global leader in MicroMarket technology, 365 offers a best in class POS platform for the vending, foodservice, and hospitality industries.

As one of the first companies to begin manufacturing and selling MicroMarket technology in the United States, 365 Retail Markets has fundamentally transformed the way employees view the breakroom. A MicroMarket is a compact, self-service shop in a controlled location (such as an office) in place of a café or traditional vending, offering hundreds of fresh food and wellness items 24/7/365. This system includes open shelving and coolers for products, equipped with an electronic-checkout kiosk. Although a MicroMarket has the setup and feel of a small convenience store, it is autonomous like a vending machine.

As the tech-fluent millennial workforce continues to grow, the generational shift in the office comes with an overall paradigm adjustment. Integrated automation and accessibility to brand name wholesome snacks is expected. To keep employees engaged, companies must provide staff with resources that accommodate their lifestyle.

In response to the shifting workplace environment 365 Retail Markets has developed the 365 MicroMarket, which can be tailored to meet a company’s specifications. As the core of 365’s business, MicroMarkets are the most radical change in at-work foodservice in decades; increasing sales, customer service, and employee satisfaction, all while decreasing operating costs. The average MicroMarket processes 161 transactions per day, totaling $63,192 in annual revenue. Over the next 10 years, MicroMarkets are projected to generate $1.6 billion industry-wide.

“We are very happy to see the MicroMarket concept starting to grow in Europe. After launching our new software platform across the pond 18 months ago, the addition of locations in Ireland is a testament to our team’s hard work and our valued partners, Express Vending’s efforts in the UK,” said John Chidiac, President of 365 International. “We look forward to further growth in Europe with additional products and features in the years to come.”

After explosive success in the US, 365 launched their technology internationally in 2016 by opening their first MicroMarket with Express Vending in London, England. And now with the support of Express Vending, AVS member, Vending Automatic Ltd. has just launched their very first 365 Kiosk-powered MicroMarket in Ireland.

“Express Vending is the largest privately owned vending company in the UK and focuses on delivering high quality, modernized refreshment solutions into the workplace. We believe in pioneering technology and revolutionary products, which is why 365 Kiosk-powered MicroMarkets are such a natural fit for our brand.” Said Matt Sayers, Marketing Manager at Express Vending.

For more information on how 365 can boost your business, contact their UK partner, SV365 Technologies Ltd. at www.sv365technologies.com.

About 365 Retail Markets

365 Retail Markets, a rapidly growing self-service technology company with offices in Metro Detroit, Santa Clara, and Provo, creates technology that connects people with products at work. The proprietary 365 technology provides a turnkey platform that allows customers to increase sales, improve the end-user experience, and increase profits while reducing operating costs!

For more information about 365 Retail Markets, visit www.365retailmarkets.com. You can also follow 365 Retail Markets on FacebookTwitterGoogle+YouTube and LinkedIn.

About Express Vending

Express Vending was founded in 1992 and serves customers across the UK and Ireland. The business has now reached an annual turnover in excess of £35 million, employing over 250 people. With two dedicated business teams for service and account management, Express Vending can respond to 99% of technical calls within 4 hours and proudly boast a 98% customer retention rate.

For more information about Express Vending, visit https://www.expressvending.co.uk/hub/. You can also follow Express Vending on Facebook, Twitter, Google+ and LinkedIn

Press Contact

Jen Tonio, 365 Retail Markets

888-365-7382

jen.tonio@365smartshop.com

 

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My NAMA Fly In Diary – By Jen Tonio

I had the opportunity to attend the NAMA Fly In for the second year in a row. Many people ask what the experience is like and if it is worth going. I can’t express more how great of an experience it is and how much of an impact it has on our industry.

Here is a recap of my experience this year.

Monday, July 24, 2017

We decided to fly in a day early this year to get a jump on everything. After we checked into the Fairmont hotel and got settled in we met back in the lobby where we ran into quite a few other Fly In attendees. This gave us an opportunity to touch base with some key people and give us a little extra networking time before the next day’s events.

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A great view of the Washington Monument while flying into D.C.

Tuesday, July 25, 2017 – Day 1 of Fly-In

 8:00 AM – Breakfast & Run

After breakfast I took advantage of the weather and extra time I had and went for a run down by the Potomac River and through the National Mall. This was probably one of the best runs I’ve had in a while. You can’t beat those sights! There are some great trails around D.C. and I would love to try and organize a group run for next year’s Fly In.

 

Views from my morning run.

Views from my morning run.

3:00 pm – Education Session for Advanced Advocates

I joined other Fly In Veterans aka “Advanced Advocates” for our education session with Amy Showalter from the Showalter Group, Inc. Amy specializes in helping organizations advance their cause in the legislative process. She gave a great presentation on how we should tell our story for max impact. One key take-away or “Amyisms” is…

Amyism #47 – Government Relations and Narrative: “As influence agents, we must learn to think in story, talk in story, and present our arguments in a narrative form. Because story can persuade and inspire where reason and logic and argument fall flat. – Kelton Rhoads, PHD”

What does she mean by this? It is important to tell the story about your company and how you got started, the struggles you overcame and where you are today. Your story will help build an emotional response from those listening to you.

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4:45 pm – Welcome Reception

The welcome reception opened with remarks from George Sifakis, Director of the Office of Public Liaison for the Whitehouse. Following his speech we had the opportunity to network with attendees before sitting down for dinner. I was happy to get together with fellow ELN members to chat and get a group pic. I was impressed by the amount of ELN members present at the Fly In and am excited to see what the future of our industry has in store for us.

ELN members

ELN members

 

6:00 pm- Dinner

Dinner began with a trophy presentation to the state with the most attendees – which was….Maryland. Congrats Maryland! I’m pushing for more attendees from Michigan next year! Following the trophy presentation, Carla Balakgie, NAMA, President & CEO and Eric Dell, Senior Vice President of Government Affairs for NAMA, took the stage to thank everyone and go over a few key statistics surrounding advocacy in our industry and the NAMA Fly In. We were pleased to see that Michigan has lead the way with advocacy days this year with 35!

 

Rob Engstrom, Senior Vice President, Political Affairs and Federal Relations and National Political Director, U.S. Chamber of Commerce was our dinner speaker. He took the time to give the 300+ NAMA attendees some great political insight and explained the importance of advocacy and how impactful we are because of the size of our group. (Our group is one of the largest advocacy groups to come to D.C.)

Rob Engstrom from the US Chamber of Commerce speaking to all of the fly in attendees.

Rob Engstrom from the US Chamber of Commerce speaking to all of the fly in attendees.

8:30pm – Boat Tour

It was a perfect night for the boat tour along the Potomac River where we had spectacular views of the Lincoln Memorial, Washington Monument and Kennedy Center.

View of Lincoln Memorial & Washington Monument during the boat tour.

View of Lincoln Memorial & Washington Monument during the boat tour.

 

Wednesday, July 26, 2017 – Day 2 of the Fly In

7:00 AM – Buses depart

There were 5 buses that took the 300+ NAMA members to Capitol Hill.

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Once everyone arrived we took a group picture and then pictures of each State group.

NAMA takes the hill.

NAMA takes the hill.

8:00 AM – 3:30 PM- Meetings with members of the Senate and House

We had 7 meetings lined up with Senators and House Representatives from Michigan but the first meeting wasn’t until 10:00 am so our group headed over to the Hart building to have breakfast in the cafeteria there.

 

Since there was a lot going on in D.C. that week we were honored to still get to meet with staff from the offices of Sen. Debbie Stabenow, Rep. Fred Upton, Rep. Justin Amash, Rep. Brenda Lawrence and Rep. Bill Huizenga. We were very pleased to get to meet with Rep. Paul Mitchell himself and had a great meeting discussing the issues while he was on recess from House meetings. We also got to meet with our friend Rep. Dave Trott , who as a result of one of the previous NAMA Fly In events, has visited our headquarters in Troy, MI.

From left to right, Jeff Smith - All Star, Devin Smith - All Star, Mike Knowlton- Kellogg, Rep. Paul Mitchell, Brittany Westerman - 365, and Jen Tonio- 365

From left to right, Jeff Smith – All Star, Devin Smith – All Star, Mike Knowlton- Kellogg, Rep. Paul Mitchell, Brittany Westerman – 365, and Jen Tonio- 365

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From left to right – Reese Hessling -365, Joe Hessling-365, Rep. Dave Trott, Brittany Westerman – 365, Alex Hawkins- 365

Our group representing NAMA from Michigan was very diverse which gave us an advantage while talking with members of Congress. Beyond the 6 of us from 365, we had father and son team -Jeff & Devin Smith from All Star Services, Inc. who had a great story to tell for small business tax reform and the estate tax. Also part of our team was Mike Knowlton from Kellogg who could speak directly about front of package labeling. This is one of the great things about the Fly-In, coming together with fellow NAMA members to lobby for issues related to our industry and build relationships with Operators, Manufacturers and Suppliers.

 

12:00 PM – Convenience Service Industry Event

In between meeting we joined fellow industry advocates, Congressmen/Congresswomen and staff for lunch, networking and packing backpacks for military families with Operation Homefront.

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The 365 nanomarket displayed at the Connivence Services Event.

 

3:30pm- Bus ride back to hotel

At this time I loaded up on the bus with the last group and headed back to the hotel before catching my flight. Since I had an earlier flight I wasn’t able to make the post event happy hour but I will be sure to make it next year. Each of the networking events were great opportunities to get to know everyone who was there. It’s a completely different feel than tradeshow networking events since everyone is there for the same purpose so all of the conversations we have are very beneficial.

 

The NAMA team did an amazing job putting everything together from the education sessions, to the networking events and of course scheduling all of the meetings with our state representatives. This is a great experience and I highly recommend it to everyone in our industry. Let’s fly in an even larger group next year!