Articles by: Amber Tucker

365 Retail Markets Welcomes New Chief Revenue Officer

Troy, MI – November 1, 2017 – 365 Retail Markets is pleased to announce the recent appointment of Ed Chapel as Chief Revenue Officer.

As CRO, Ed will be elevating the strategic vision of the 365 Retail Markets sales organization. Ed’s leadership will help 365 continue to accelerate growth in the market while placing additional focus on the 365 Connected Campus. His success in vertical channel growth will be an asset to 365 and their customers as opportunities in the industry continue to emerge.

"From the first time I met Ed Chapel, I knew that 365 would be a better place with him in a leadership position,” said Joseph Hessling, CEO of 365 Retail Markets, “Ed's experience and reputation in the marketplace speak for themselves and we will be leveraging those skills to expand our lead as the largest and best technology provider in our space."

Ed started his career at NCR selling Manufacturing ERP solutions to Fortune 100 Companies before becoming a VAR for NCR and MICROS and then working for MICROS Systems, Inc for 21 years. He is the former Executive Vice President of US & Canada Restaurants and Hotels/Casinos for MICROS Systems, Inc. leading 25+ company-owned District offices, 50+ VAR partners and Strategic Major Account Sales and Consulting Teams. Most recently, Ed was the Vice President of US and Canada Restaurants for Oracle.

About 365 Retail Markets

365 Retail Markets, a rapidly growing, self-checkout technology company with offices in Metro Detroit, Santa Clara, and Orem offers the best-in-class point of sale platform for use in the workplace. Its proprietary 365 MicroMarket is a turnkey, unmanned market that allows customers to increase sales, improve the customer experience, and increase profits while decreasing operating costs. 365 Retail Markets has been pioneering innovation in the foodservice, hospitality and vending industries since 2008, and continues to revolutionize the market with superior technology and ultimate flexibility in customization and branding. 365 has won many awards for their innovation and growth, including being named to the Inc. 5000 List Of Fastest-Growing Private Companies In The US two years in a row.

For more information about 365 Retail Markets, visit www.365retailmarkets.com. You can also follow 365 Retail Markets on FacebookTwitterGoogle+YouTube and Linkedin.

Press Contact
Jen Tonio, 365 Retail Markets
888-365-7382
jen.tonio@365smartshop.com
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The Connected Campus℠ Family – ReadyTouch and 365Sidecar

01-02 "We have too many customers!" — No business owner, ever.  But if you are finding that long lines are a common issue, add ReadyTouch or the 365Sidecar mobile app to your dining operation. The 365Sidecar app allows you to provide the same seamless payment experience to your dining customers that you'd expect with the 365 Connected Campus℠, all while increasing efficiency and decreasing wait-time.

How does it work?

• Use your existing iOS and Android mobile devices, either on Wi-Fi or cellular data. • Cashiers simply enter a name or register number on login, allowing you to operate multiple lanes and reconcile them separately. • Your customers use their 365Pay app QR code or barcoded key tag for quick, easy payment.

 

The 365 Connected Campus is bringing your locations unprecedented breakroom and dining options that you can build your way 

 

Contact us today to begin building your 

365 Connected Campus℠

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The Connected Campus℠ And Lightspeed Automation

Lightspeed_Logo 2017.03.01-01

Lightspeed Automation is now available with the nanomarket™! 

Increase sales and manage your inventory at the speed of light with the combined effort of 365 Connected Campus℠ and Lightspeed Automation.

In addition to the new Lightspeed integration, the new software powering the nanomarket and the 365 Connected Campus has loads of new features designed to help you reach your customers and increase revenue.

365Pay app - the best way to interact with the 365 Connected Campus Initial Balance Concept - save money and Go-Live smarter by giving real money to real customers only when they log in at the kiosk for the first time. • P2PE Credit Card Encryption – clients and consumers alike can be confident that their transactions are secure. This makes conversations with client IT departments much easier! • QuickPay – check out without touching a single button! Simply scan your product, followed by the 365Pay app QR code, or barcoded card and check out in three seconds or less! • Email and SMS Receipts – now any consumer, including anonymous credit card purchasers can receive receipts. Account users can also see purchase history directly in the 365Pay app.

The 365 Connected Campus is bringing your locations unprecedented breakroom and dining options that you can build your way 

Contact us today to begin building your 

365 Connected Campus℠

The Connected Campus℠ Family – AirVend and 365 Inside

Do you have a MicroMarket and vending machines in one location? Are your vending locations asking for a MicroMarket? 01-02   Add your existing vending machines to your Connected Campus℠ with AirVend and 365 Inside to increase your revenue and create an easier checkout experience for your customers.    

AirVend enables vending operators to comply with FDA regulations on displaying calorie information.

AirVend

Bring dynamic, interactive, touchscreen technology to your vending machines with the full-color AV7 or AV5 devices. These devices display nutritional information that matches your machine's planogram and includes credit card processing. Works with the 365Pay app.    

365Pay_365InsideNEW365 Inside

Simplify your vending experience and increase sales with 365 Inside, the affordable, plug and play vending device with real-time telemetry. Use a Bluetooth connection to sync the machine to the 365Pay app and begin purchasing.  

The 365 Connected Campus is bringing your locations unprecedented breakroom and dining options that you can build your way 

The Connected Campus℠ Family – MicroMarkets, nanomarket™ and Mobile

Are you ready to take your business to new heights?

The 365 Connected Campus is able to bring your locations unprecedented breakroom and dining options. Be versatile with MicroMarket Kiosks. Our flagship technology, with the sleek Gen3 (pictured) and the versatile Gen3c. Powered by our newest software platform, the kiosk can accept payments via market cards, fingerprint, cash, credit and the 365Pay mobile app. •The Connected Campus is also compatible with the Gen2 software. Talk to your sales rep for details.     Set up a small market in a low-traffic area with a nanomarket™. Provide the same quality of service for a fraction of the cost of a kiosk. The modern, tablet-based device pairs well with a simple one-rack, one-cooler setup for quick, convenient snacking.   365 Mobile is the latest addition to the 365 Connected Campus. Through the use of the 365Pay mobile app and the 365Beacon, quickly upgrade existing locations or transform any space into a fully functioning market. Provide customers with the capability to scan and pay for products directly from their mobile device, ultimately increasing customer throughput. Through the use of a Bluetooth connection, the 365Pay app and the 365Beacon communicate to create a secure and cutting-edge mobile market.

Smile! We’ve Got You on Camera – Theft Preventions Tips and Tricks

As featured in the September Edition of Micro Market News from VendingMarketWatch.com

Securing your MicroMarket against theft doesn’t have to be an insurmountable task and certainly shouldn't keep you up at night. However, you do need a clear and actionable plan to deter and catch theft should it occur. That means installing cameras to monitor high-traffic areas in the market, placing signage throughout and reviewing POS transaction data. Within your MicroMarket locations, it is important to monitor customer activity: products being purchased, proper use of the kiosk, operational standards, items in stock, customer services, etc. Leveraging video monitoring, inventory reports and POS transaction data will help you keep an eye on what’s happening in your market. Furthermore, strategic camera placement and signage will deter people in the first place. We’ve even had a few operators admit that their cameras aren’t always recording, but just having their presence in the market has kept theft to a minimum. Installing a camera system has many benefits, including giving you peace of mind. Video monitoring can:
  • be instrumental in identifying internal & external issues
  • help discover trends that are common throughout various locations, from transaction canceling to simply taking products
  • record up to 30 days of standard motion recording on a DVR system
Here are the best practices for video monitoring placement: Kiosk Camera #1: This camera is used primarily to monitor the kiosk screen and user. It should be placed at a distance so the screen is clear and you can see the customer’s interaction. Kiosk Overview Camera #2: A shot that still shows the kiosk, but it is inclusive of the area around the kiosk to show product displays. This enables one to see behavior around the kiosk, but not directly at it. Overview Cameras #3 and #4: The objective is to capture the overall area and inventory of the MicroMarket location and the customers interacting with the products and the environment. You’ve likely discussed with your technology provider about the best locations to install a MicroMarket and know that closed environments, such as employee breakrooms are the most practical. And we know that theft generally occurs during 2nd and 3rd shift, main break times and early/late shifts, most people aren’t willing to risk their jobs for a dollar Snickers® bar. Having a visible security system in place will encourage people to be honest and hold those who aren’t accountable. The best way to stop theft in its tracks is with constant vigilance. Have a clear theft deterrence and monitoring plan in place to protect your assets. It is understandable if you don't have the resources to dedicate to that. In an effort to aid operators in monitoring their markets without pouring over hours of video footage and inventory lists, 365 Retail Markets developed the Cancel Report feature which will show you if a transaction was canceled, timestamp it, and provide an image of the customer. Talk to your provider learn about what theft preventions tools they offer.

Communication is key! Watch this video for 5 Tips for Creating Successful Email Campaigns

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Richard Martin Shares Four Things He Learned Launching Micro Markets

In the 1990s and early 2000s, Richard Martin was riding a wave of success in the vending industry. Then Sept. 11, 2001 happened and the former New York vending operator lost half of his business when his largest client pulled out of vending service....Continue reading!

How To Tell The Healthy Eating Story To Your Locations

It’s 2017 and the story has been health. Everyone wants to live a healthier lifestyle and they’re increasing their exercise activities and changing their diets in an effort to live this healthier lifestyle. A study conducted by Mintel showed that U.S. consumers are actively taking steps to improve their overall health. “More than half say they eat a healthy diet (52 percent) and exercise regularly (53 percent)”. And corporations are onboard as well. By implementing healthy initiatives and supporting employee work-life balance needs, business leaders are realizing that a healthy employee is a productive employee. With that in mind, there are things as an operator that you can do to help your host locations utilize the MicroMarkets full potential as a supplemental resource for their existing or budding healthy initiatives. Are you telling the healthy eating story to your locations?

What's the Story?

Food is such a strong cultural bond in societies, and the same will hold true within a corporation. For locations just beginning to implement healthy initiatives, show them how healthy foods in a MicroMarket can aid in fostering a strong company culture and can become an integral part of their internal healthy campaigns. One idea is to offer incentives for purchasing healthy snacks and drinks, either through market benefits, i.e. purchase 10 select healthy items and get a percentage off of the next order or company benefits, i.e. discounted gym memberships, gifted step trackers. By using incentives, healthy eating through the MicroMarket can become a game with real rewards for success.

Communicate

Another thing to consider when telling the healthy eating story to your locations is to talk with them to find out their definition of healthy. All companies do not have the same needs and expectations. Meet with them and present them with options for different items that can be stocked and would count towards any healthy eating plans. Fresh foods like fruit, salad, and low-carb sandwiches are important for lunchtime. However, for snacks, consider items that are: High in protein like beef jerky, protein shakes and bars Low-fat like low-fat yogurt Fresh veggies and fruits Low-calorie like popcorn (SkinnyPop is a great option) Another thing to keep in mind is to provide options for those with food allergies. Offering healthy gluten-free, lactose and dairy-free alternatives is a nice touch. The biggest takeaway is: find out what they want and deliver!

Increase Visibility

As with all products in your market, the healthy options need to be diverse, appropriate for the location and rotated regularly. But most importantly, make sure the healthy products are visible. Things to consider: Play around with the merchandising to determine the best location. Mark healthy items, especially those that will directly play into the company’s healthy initiatives benefits plan with a special sticker to indicate that they are healthy options. Add signage – both digital and print – to highlight the healthy snacks. Send out emails and/or push notifications (for mobile users), highlighting new products or offering discounts.

The Takeaway

The important thing is to make sure that your customers see you as a resource and a partner in their own healthy initiatives. Can you connect them with local dietitians or personal trainers? Can you hold a tasting for new, healthy snacks? Have fun with it and think about the things that would grab your attention. Chances are they will work for your customers as well. It may seem like a lot, but taking the time to develop a healthy MicroMarket plan can go a long way in cementing customer relationships and turning today’s business into lifelong partners.

Wondering what to stock? Check out the list of the Top 5 Healthy Snacks Sold in MicroMarkets to get you started! 

 

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Mickal McMath Shares The Truth Behind Healthy Micro Markets

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The 365Pay App: One Mobile App. One Account. Multiple Locations

Do you have a multi-floor location? Do you have a location that already houses vending machines, but would like to add a MicroMarket? Is the cafeteria too cumbersome to get to for that 2 p.m. snack? The 365 Connected Campus was developed to fill those spaces with the best technology in the industry. You can mix and match 365 MicroMarket kiosks, nanomarketTM, AirVends, 365 Inside, and ReadyTouch dining technology throughout the entire location to create a unique breakroom experience throughout the company. At the heart of the Connected Campus is the 365Pay app. 365Pay is the best way for your customers to interact with the Connected Campus and enjoy all of the delicious snacks and beverages you're already providing. Your customers will appreciate being able to access their account from one mobile app. They’ll be able to:
  • Make purchases on any 365 device
  • Add funds to their account
  • Review purchase history and account info
And the benefits for you are just as great! Standardized messaging, branding and promotions will help your business run more efficiently and increase brand loyalty. And let's face it, most people rarely leave their phones behind. With the 365Pay app, your customers will have instant access to their funds and will be more likely to spend more per transaction. Like 32% more! The 365Pay mobile app is simple to download and works on any Apple or Android device.

Contact 365 today to start your connected campus!

il Morso’s Edible Espresso Fuels MicroMarkets in a Fast-growing Micro-Caffeine Trend

According to Automatic Merchandiser’s 2016 State of the Coffee Service Industry, the industry has grown 4.5% to bring in $4.96 billion dollars. It is apparent that coffee fuels the workplace. Operators have many tools at their disposal to deliver a quality coffee service to their customers including bean-to-cup, single-serve cups and coffee vending. But what if you could offer your customers the perfect bite-sized caffeine boost that is a low calorie, quick, easy alternative to the standard cup of Joe? The Micro Caffeine Movement is the consumption of small frequent doses of caffeine for improved energy and mental performance when compared to the average cup of coffee. Researchers suggest consuming between 20-200 mg of caffeine an hour for optimal results; the average cup of coffee 100-150 mg of caffeine. Research suggests that by ingesting smaller doses, you’ll get the full benefit of the caffeine in your system. il Morso is taking the trend of micro-caffeine to new levels with their Edible Espresso. The squares are packed with 16-18 mg of caffeine – equivalent to a shot of espresso to il Morso. There are two recipes available for MicroMarkets: Americano and Coffee & Cream. These indulgent squares are made with only 3-5 ingredients per recipe and have only one gram of sugar and 15-25 calories per square. It’s a healthier alternative for your coffee-loving customers who may be a little heavy-handed with the cream and sugar. In addition, il Morso uses 100% organic and fair trade ingredients. “It’s perfect for those times when you’re craving coffee, but you don’t want a full cup or you don’t have time to stop,” said il Morso’s CEO, Jason Berton, “This is your shortcut.” Based in San Francisco, California, il Morso expanded its distribution channels to include MicroMarkets in September of last year and are currently found in 220 MicroMarket locations across the country. Why does il Morso work so well in MicroMarkets?
  • As a low-calorie food, they can be incorporated into company health initiatives
  • They’ll appeal to everyone from Baby Boomers to Millennials who desire environmentally-conscious foods
  • And they nullify the coffee run by keeping employees on campus. At 99 cents a square, they are a quick shot of espresso, not a 30-minute coffee break.
“A lot of people keep them at their desk as an afternoon ritual after lunch,” says Byron Sierra-Mattos Director of Sales at il Morso. Visit ilmorso.com to learn more! Are you interested in trying out il Morso in your MicroMarkets? Contact Byron Sierra Mattos at byron@ilmorso.com or call 619.710.5841 Morso_Mktg_Newsletter01_600x400    

Knowledge is Power: The Importance of Training

As featured in the November Edition-Micro Market News from VMW.com

  You know the saying, “luck favors the prepared,” right? One of the best ways to be prepared to efficiently serve your customers and surpass their expectations is to be fluent in the technology and hardware that powers your MicroMarkets. Many MicroMarket technology providers offer trainings. If you’re new to MicroMarkets, then it is a good idea to inquire about what types of trainings are available. If you are a veteran in the industry, then attending trainings is good way to stay up-to-date on the latest technology updates and industry best practices. One of the best things you can do is reach out to your provider when have you have questions. There’s nothing worse than wasting valuable time and manpower trying to solve a problem that could be solved by utilizing features that are built into your software. 365 Retail Markets works very hard to ensure that their customers know that they are not alone and encourages customers to reach out with their “open door” policy. “There have been instances where operators have spent several hours or days implementing a function or customer change, but when they talked to us about their frustration, we told them about easy and efficient functionalities that were built into the backend software that allowed them to accomplish their tasks in a matter of minutes,” said 365’s Sales Director, John Veit, “If they had come to us sooner, we could have saved them many hours of frustration!” MicroMarket technology providers are constantly developing new features to help you run your business more efficiently, and you may not realize what features your technology has to offer. Without going to the trainings, you could be missing out on key business-boosting opportunities. Here are a few key topics that trainings can cover:
  • Kiosk installation and maintenance
  • Reporting and analysis
  • Inventory management,
  • Promotions, pricing, and product selections
 Who from your team should attend these trainings? Anyone from the Operations Team who:
  • is directly involved with running the day-to-day operations
  • works in, or services the markets
  • needs to pull and manage the reports
We have found that middle management, route drivers, technicians, etc. get the most value out of these trainings. Talk to your provider about any upcoming live or pre-recorded webinars that are available. Also, look into user groups or conferences that you can attend. It is a great opportunity to get firsthand knowledge from your provider, as well as network with other Operators of varying experience levels and find out any tips and tricks that they have. For example, 365 Retail Markets is hosting its third annual MEET User Group, April 18, 2017, ahead of the NAMA OneShow. MEET is open to current 365 customers looking to gain key insights on how to effectively run their MicroMarket operations using 365’s technology. 365 encourages owners, operators, administrators, managers and technicians to attend and pick their brains. There’s no need to trust your business to luck or “go at it” alone. By taking advantage of the trainings offered by your MicroMarket provider, you are better prepared to confidently and efficiently run your business and provide superior service to your customers. Knowledge is power, but SHARED knowledge is even MORE powerful. Are you armed and ready? If not, that’s okay, just ask us.  

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