Articles by: Jen Tonio

Using Technology to Fight Hunger

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Pictured from left to right: Joe Hessling (365 Retail Markets), Kelly Walter (Berkmar High School), Rebecca Sibole (365 Retail Markets), Stephen Rutkowski (365 Retail Markets), Christine Keane (Lightspeed Automation), Christine Pirtle (Lightspeed Automation) and Randy Smith (Lightspeed Automation)

365 Retail Markets and Lightspeed Automation partner to support Care Closet efforts By: Rebecca Sibole Did you know that 64% of low-income parents say it would be difficult to feed their children if they encountered an unexpected expense, like a car repair or medical bill? Did you know 1 in 6 kids in America is poor enough to face hunger? They live in every kind of community, from cities to rural towns to affluent suburbs. Did you know most teachers spend $300 of their own money each year buying food for hungry students? Did you know kids are coming to school hungry? Not every kid starts the day with a good breakfast. 59% of children from low-income families have to come to school hungry. Did you know being hungry makes it hard to learn? Kids who are hungry can’t focus and do well in school. 46% of children from low-income families say hunger hurts their performance in school. 12% say that sometimes at night they’re too distracted by hunger to do their homework. Did you know that 74% of educators see students who regularly come to school hungry because they are not getting enough to eat at home? 43% of these see hungry students arrive nearly every day. 365 Retail Markets is excited to announce that they have partnered with the team at Lightspeed Automation to donate their technologies to the Care Closet program and local food banks to help overcome the hunger epidemic our nation’s kids are facing. On September 6, 2017 members from 365 Retail Markets traveled to Berkmar High School in Lilburn, Georgia to launch their technology with the team of teachers and administrators supporting the Care Closet program within the school of 3,300 students. Also joining the 365 team in supporting the efforts were representatives from Lightspeed Automation, Five Star Food Service and G&J Marketing & Sales. The 365 Retail Markets Verii technology will help the teachers track inventory in their Care Closet using an app, manage the items needed while keeping all student information anonymous, and identify students’ needs and trends from analysis reporting. The Lightspeed Automation Level technology will help the schools connect with local communities and food banks based on specific wants and needs of the students. Care Closet-Logo-Final The Care Closet program is doing their part to help students get the basic needs that are absolutely essential for their academic success. The Care Closet is a confidential school-based food pantry, found in schools throughout Gwinnett county Georgia, and surrounding states. The pantry is sponsored by various high school clubs, local businesses and non-profit organization as they help support their peers and community members. This program was founded by two high school students as a response to an issue that cannot be ignored. It’s not simply an informational resource; it serves as an immediate and tangible fix for a very solvable problem.
The Care Closet and overflow at Berkmar High School

The Care Closet and overflow at Berkmar High School

Each day 13 million kids in the US face hunger. They come to school and leave school hungry, leaving them unable to concentrate, perform or focus when their most basic needs are not being met. Getting the energy they need to learn and grow can be a day-in and day-out challenge. Hunger deprives our kids of more than just food. A child’s chance for a bright tomorrow starts with getting enough healthy food to eat today. 365 Retail Markets recognizes the impact made today helps our kids succeed tomorrow and is motivated to continue supporting the Care Closet program. Media http://www.wsbradio.com/news/local/gwinnett-school-gets-new-technology-help-students-need/2i79ay13TQZJZDGNzz6cZI/ http://bit.ly/2eRmm4G Resources http://www.hungerinourschools.org http://www.feedingamerica.org      

My NAMA Fly In Diary – By Jen Tonio

I had the opportunity to attend the NAMA Fly In for the second year in a row. Many people ask what the experience is like and if it is worth going. I can’t express more how great of an experience it is and how much of an impact it has on our industry. Here is a recap of my experience this year. Monday, July 24, 2017 We decided to fly in a day early this year to get a jump on everything. After we checked into the Fairmont hotel and got settled in we met back in the lobby where we ran into quite a few other Fly In attendees. This gave us an opportunity to touch base with some key people and give us a little extra networking time before the next day’s events.
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A great view of the Washington Monument while flying into D.C.

Tuesday, July 25, 2017 – Day 1 of Fly-In  8:00 AM – Breakfast & Run After breakfast I took advantage of the weather and extra time I had and went for a run down by the Potomac River and through the National Mall. This was probably one of the best runs I’ve had in a while. You can’t beat those sights! There are some great trails around D.C. and I would love to try and organize a group run for next year’s Fly In.  
Views from my morning run.

Views from my morning run.

3:00 pm – Education Session for Advanced Advocates I joined other Fly In Veterans aka “Advanced Advocates” for our education session with Amy Showalter from the Showalter Group, Inc. Amy specializes in helping organizations advance their cause in the legislative process. She gave a great presentation on how we should tell our story for max impact. One key take-away or "Amyisms" is…
Amyism #47 - Government Relations and Narrative: “As influence agents, we must learn to think in story, talk in story, and present our arguments in a narrative form. Because story can persuade and inspire where reason and logic and argument fall flat. - Kelton Rhoads, PHD”
What does she mean by this? It is important to tell the story about your company and how you got started, the struggles you overcame and where you are today. Your story will help build an emotional response from those listening to you. IMG_1076 4:45 pm – Welcome Reception The welcome reception opened with remarks from George Sifakis, Director of the Office of Public Liaison for the Whitehouse. Following his speech we had the opportunity to network with attendees before sitting down for dinner. I was happy to get together with fellow ELN members to chat and get a group pic. I was impressed by the amount of ELN members present at the Fly In and am excited to see what the future of our industry has in store for us.
ELN members

ELN members

  6:00 pm- Dinner Dinner began with a trophy presentation to the state with the most attendees - which was….Maryland. Congrats Maryland! I’m pushing for more attendees from Michigan next year! Following the trophy presentation, Carla Balakgie, NAMA, President & CEO and Eric Dell, Senior Vice President of Government Affairs for NAMA, took the stage to thank everyone and go over a few key statistics surrounding advocacy in our industry and the NAMA Fly In. We were pleased to see that Michigan has lead the way with advocacy days this year with 35!   Rob Engstrom, Senior Vice President, Political Affairs and Federal Relations and National Political Director, U.S. Chamber of Commerce was our dinner speaker. He took the time to give the 300+ NAMA attendees some great political insight and explained the importance of advocacy and how impactful we are because of the size of our group. (Our group is one of the largest advocacy groups to come to D.C.)
Rob Engstrom from the US Chamber of Commerce speaking to all of the fly in attendees.

Rob Engstrom from the US Chamber of Commerce speaking to all of the fly in attendees.

8:30pm – Boat Tour It was a perfect night for the boat tour along the Potomac River where we had spectacular views of the Lincoln Memorial, Washington Monument and Kennedy Center.
View of Lincoln Memorial & Washington Monument during the boat tour.

View of Lincoln Memorial & Washington Monument during the boat tour.

  Wednesday, July 26, 2017 - Day 2 of the Fly In 7:00 AM – Buses depart There were 5 buses that took the 300+ NAMA members to Capitol Hill. IMG_1122_2 Once everyone arrived we took a group picture and then pictures of each State group.
NAMA takes the hill.

NAMA takes the hill.

8:00 AM – 3:30 PM- Meetings with members of the Senate and House We had 7 meetings lined up with Senators and House Representatives from Michigan but the first meeting wasn’t until 10:00 am so our group headed over to the Hart building to have breakfast in the cafeteria there.   Since there was a lot going on in D.C. that week we were honored to still get to meet with staff from the offices of Sen. Debbie Stabenow, Rep. Fred Upton, Rep. Justin Amash, Rep. Brenda Lawrence and Rep. Bill Huizenga. We were very pleased to get to meet with Rep. Paul Mitchell himself and had a great meeting discussing the issues while he was on recess from House meetings. We also got to meet with our friend Rep. Dave Trott , who as a result of one of the previous NAMA Fly In events, has visited our headquarters in Troy, MI.
From left to right, Jeff Smith - All Star, Devin Smith - All Star, Mike Knowlton- Kellogg, Rep. Paul Mitchell, Brittany Westerman - 365, and Jen Tonio- 365

From left to right, Jeff Smith - All Star, Devin Smith - All Star, Mike Knowlton- Kellogg, Rep. Paul Mitchell, Brittany Westerman - 365, and Jen Tonio- 365

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From left to right - Reese Hessling -365, Joe Hessling-365, Rep. Dave Trott, Brittany Westerman - 365, Alex Hawkins- 365

Our group representing NAMA from Michigan was very diverse which gave us an advantage while talking with members of Congress. Beyond the 6 of us from 365, we had father and son team -Jeff & Devin Smith from All Star Services, Inc. who had a great story to tell for small business tax reform and the estate tax. Also part of our team was Mike Knowlton from Kellogg who could speak directly about front of package labeling. This is one of the great things about the Fly-In, coming together with fellow NAMA members to lobby for issues related to our industry and build relationships with Operators, Manufacturers and Suppliers.   12:00 PM – Convenience Service Industry Event In between meeting we joined fellow industry advocates, Congressmen/Congresswomen and staff for lunch, networking and packing backpacks for military families with Operation Homefront.
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The 365 nanomarket displayed at the Connivence Services Event.

  3:30pm- Bus ride back to hotel At this time I loaded up on the bus with the last group and headed back to the hotel before catching my flight. Since I had an earlier flight I wasn’t able to make the post event happy hour but I will be sure to make it next year. Each of the networking events were great opportunities to get to know everyone who was there. It’s a completely different feel than tradeshow networking events since everyone is there for the same purpose so all of the conversations we have are very beneficial.   The NAMA team did an amazing job putting everything together from the education sessions, to the networking events and of course scheduling all of the meetings with our state representatives. This is a great experience and I highly recommend it to everyone in our industry. Let’s fly in an even larger group next year!

365 RETAIL MARKETS SIGNS WHITE HOUSE CLIMATE PLEDGE

Commits to provide preferred contractual terms to partners, suppliers and customers who honor a similar Climate Pledge.

7.24.15 ClimateAction pledge social graphic Troy, MI - December 1, 2015 - Today, 365 Retail Markets announced that it has joined the American Business Act on Climate Pledge, joining more than 140 companies from across the American economy that are demonstrating their support on climate action. “We are proud to take the Climate pledge and as good global citizens we are committed to continuing to improve our energy efficiency and sustainability through innovation and new technology.” said Joe Hessling, CEO, 365 Retail Markets. “We plan to use this as a rally call and encourage our partners and customers across the globe to follow our lead.” We put forth our pledges as follows:  At 365 Retail Markets, we are committed to environmentally friendly business practices for a more sustainable future. As part of our 2015 initiatives, we redesigned our facilities using energy efficient technologies and reducing energy consumption while accommodating for a growing workforce. As part of our continued efforts, we pledge to:
  • Improve energy efficiency across all our offices and facilities by 20% by 2025.
  • Commit to purchasing 25% renewable energy for the operation of our offices, warehouses and other facilities by 2025.
  • Design and develop future products, services and technologies with improved energy efficiency and lower carbon emissions.
  • Commit to provide preferred contractual terms to partners, suppliers and customers who honor a similar Climate Pledge.
  • Develop long-term business plans, budgets and facilities improvements aligned with our Climate Pledge and our commitment for energy efficiency.
  About 365 Retail Markets 365 Retail Markets, an expanding, self-checkout technology company based in Troy, Michigan, offers the best-in-class platform for vending, foodservice and hospitality. Its proprietary, 365 MicroMarket, is a turnkey, unmanned market that allows customers to increase sales, improve the customer experience and increase profits while decreasing operating costs. 365 Retail Markets has been pioneering innovation in the vending industry for over five years and continues to revolutionize the market with superior technology and ultimate flexibility in customization and branding.

365 Retail Markets has experienced rapid growth over the years and was most recently listed on the Inc. 5000 list of the Fastest Growing Companies in the US.

For more information about 365 Retail Markets, visit www.365retailmarkets.com. You can also join 365 Retail Markets on FacebookTwitterGoogle+YouTube and Linkedin.   Media Contact: Jen Tonio – 365 Retail Markets Jen.tonio@365smartshop.com 888.365.7382 ext. 149  

365 Retail Markets Welcomes New Director of Sales

IMG_3044-3Troy, MI, November 18, 2015 – 365 Retail Markets is pleased to announce the recent appointment of John Veit as its new Director of Sales. As the Director of Sales, John is responsible for continuing the expansion of the best-in-class Vending, MicroMarket and Foodservice technologies across the globe. He is also responsible for developing new markets and optimizing routes to market; to provide the best customer solutions and experience in the marketplace. “John Veit is an excellent fit for our organization. We have had great successes in the past such as the Fortune 5000 list and our unmatched growth in the industry, but it is now time to ramp up our efforts within the Foodservice marketplace and the global market.” said Joseph Hessling, CEO of 365 Retail Markets. “John has the skill to take us to the next level and we are lucky to have him as part of the team. “ John has a diverse background in sales, having led highly productive and successful sales teams for over 15 years in the IT hardware, software and services areas, including SaaS and cloud-based offerings. He has led high growth, top-performing teams in the Great Lakes region with IBM & Lenovo, East United States & Federal with En Pointe and globally with TechSmith across all customer segments, sectors and channels. At TechSmith as the Global Sales Director, John was on the executive team and contributed across all areas of the business. John and his teams have earned numerous awards throughout his career including 100% Clubs, Leadership awards and Golden Circle (IBM’s highest sales award). John has a Bachelor of Science degree in Computer Engineering from the University of Michigan. About 365 Retail Markets 365 Retail Markets, an expanding, self-checkout technology company based in Troy, Michigan, offers the best-in-class platform for vending, foodservice and hospitality. Its proprietary, 365 MicroMarket, is a turnkey, unmanned market that allows customers to increase sales, improve the customer experience and increase profits while decreasing operating costs. 365 Retail Markets has been pioneering innovation in the vending industry for over five years and continues to revolutionize the market with superior technology and ultimate flexibility in customization and branding. For more information about 365 Retail Markets, visit www.365retailmarkets.com. You can also join 365 Retail Markets on FacebookTwitterGoogle+YouTube and Linkedin.

Thank a Veteran today and everyday!

thankyou_veteranEvery year on November 11th we honor our nation’s Veterans; the silent heroes that have pledged an oath to protect our country, the ones who have spent numerous days and years away from their family and loved ones, the men and women who risk their lives so we can live free. Our Veterans are all around us; in line at the sandwich shop, picking out tomatoes at the grocery store, even living right next door. Furthermore, just about everyone knows a Veteran; they may be your grandfather, father, mother, sister, brother, friend or co-worker. Just the other day on a flight back from the Coffee, Tea & Water show in Washington D.C., I randomly struck up conversation with the gentleman sitting next to me on the plane. We discovered that we live only a few miles apart from each other in Macomb Township, are both big animal lovers and that his wife and I share the same name. He shared an interesting fact with me; Macomb Township and Macomb County were named after Alexander Macomb, a Commanding General of the U.S. Army in the 1800’s. He had been researching notable Veterans from Michigan in preparation for the numerous Veterans Day speeches he would be making. Intrigued, I wanted to know more about his involvement with the military. I learned that he was a very high-ranking member of the U.S. Air Force and is currently stationed at Selfridge Air National Guard Base. I expressed my appreciation to our armed forces and explained to him how both of my grandfathers served in the military, one in the Marine Corp and the other in the Army and that a close friend of mine was going into his last year in the Marine Corp and preparing for his transition into being a civilian again and choosing a career path. As our plane began its descent into Detroit, we talked more about his military career as well as the type of programs and jobs the military offers to Veterans. I mentioned that 365 has multiple Veterans playing key roles throughout our company and that we are very proud to have them as part of our team. At this time, our plane landed and although we both got off the same plane, picked up our luggage at baggage claim and left the airport to go home to our families and beloved pets, we would return back to work the next day leading very different lives with extremely different responsibilities. This thought gave me a greater appreciation for all of the effort and sacrifices my family, friends, co-workers and all members of the military (past and present) have gone through to make it where they are today. So today and everyday we thank them for their service and the opportunities they have given us! Without all of you we wouldn’t be where we are today and in the case of 365 that includes where we are today as a company! Special shout out to Don Coburn, Jason Halstead and Justin Palazzolo for your service not only to 365 but also to our country, we salute you!   Sgt. Donald Coburn – United States Marine Corp
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Don is known for his precision and perfectionism when it comes to Kiosk building.

Don served from 2005-2011 and was based in Jacksonville, NC at New River Air Station. While serving in the Marine Corp he was an Airframes Mechanic working on the MV22 Osprey, used for primarily troop transport. Don worked on all parts of the aircraft including; blade repair, landing gear, flight controls, hydraulics, electrical, and more. Today Don works as a 365 Production Specialist using his mechanical and electrical skills to produce our top of the line kiosks.
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MV-22 Ospery just like the ones Don worked on while serving in the Marine Corp.

              Airman (E2) Jason Halstead – United States Airforce
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Jason is also a best selling author!

Jason served from 1992-1994 and was primarily based at Lackland AFB in San Antonio, TX. Jason went through extensive training including pararescue training, airborne training and cross-training exercises. Jason trained alongside and worked with a variety of interesting characters who he became friends with including; an under water demolitions expert in the Navy SEALs and a guy who ended up being deployed to Mogadishu, Somalia in 93 with the joint forces aid unit that went there. You might have heard of the incident ­they made a movie called Blackhawk Down out of it. Sergeant Hill was not part of the military action that ended up being in the movie, but he was over there at the time. Due to an injury, Jason’s time with the Airforce was cut short but he quickly went on to achieve great things. He holds a record in powerlifting, has published over 90 books and now works on our team as a Lead Software Developer where he has played a vital role in shaping our technology.   Sgt. Justin Palazzolo- United States Marine Corp
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Justin (pictured on the right) during one of his deployments.

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Justin (third from left) pictured with entertainers such as; the Dallas Cowboy cheerleaders and Anthony Anderson during a deployment.

Justin served from August 8, 2010 to August 9, 2014 and was primarily based at Camp Pendleton in San Diego, California. While serving in the Marine Corp he was deployed twice. The first time was in January 2012 where he spent 7 months in Afghanistan with 9th Communication Battalion. The second time was August 2013 where he was deployed for 8 months with the 13th Marine Expeditionary Unit. During that time he was able to visit Hawaii, Philippines, Abu Dhabi, Kuwait, and Singapore. Today Justin works as a Help Desk Technician on our IT team ensuring all of our systems are running correctly and solving all of our daily IT needs.

365 Retail Markets Named to Inc. 5000 List of Fastest – Growing Private Companies

Inc 5000 Listin365 Retail Markets ranked No. 321 on the exclusive list achieving 1,459% revenue growth from 2011-2014. August 17, 2015 - Troy, MI Inc. magazine has ranked 365 Retail Markets, the global leader in MicroMarket technology- offering a best in class POS platform for the vending, foodservice and hospitality industry, NO. 321 on its 34th annual Inc. 5000, an exclusive ranking of the nation's fastest-growing private companies. The list represents the most comprehensive look at the most important segment of the economy—America’s independent entrepreneurs. Companies such as Yelp, Pandora, Timberland, Dell, Domino’s Pizza, LinkedIn, Zillow, and many other well-known names gained early exposure as members of the Inc. 5000.
“So much of our focus is on developing great software and products that it is hard to pay attention to the performance of the company outside of our direct peers.” says Joe Hessling, CEO of 365 Retail Markets  “It is quite an honor to even make the list, to be so high up is humbling. The credit goes to our team members and customers, whose support makes any success at 365 possible.”
The 2015 Inc. 5000, unveiled online at Inc.com and with the top 500 companies featured in the September issue of Inc. (available on newsstands August 18 to September 22) is the most competitive crop in the list’s history. The average company on the list achieved a mind-boggling three-year growth of 490%. Since 2011, 365 Retail Markets has expanded their product and service offerings, achieved a 1,459% increase in revenue growth and has added 55 new jobs.
"The story of this year’s Inc. 5000 is the story of great leadership. In an incredibly competitive business landscape, it takes something extraordinary to take your company to the top,” says Inc. President and Editor-In-Chief Eric Schurenberg. “You have to remember that the average company on the Inc. 5000 grew nearly six-fold since 2012. Business owners don’t achieve that kind of success by accident."
Complete results of the Inc. 5000, including company profiles and an interactive database that can be sorted by industry, region, and other criteria, can be found at www.inc.com/inc5000. About 365 Retail Markets 365 Retail Markets, an expanding, self-checkout technology company based in Troy, Michigan, offers the best-in-class platform for vending, foodservice and hospitality. Its proprietary, 365 MicroMarket, is a turnkey, unmanned market that allows customers to increase sales, improve the customer experience and increase profits while decreasing operating costs. 365 Retail Markets has been pioneering innovation in the vending industry for over five years and continues to revolutionize the market with superior technology and ultimate flexibility in customization and branding. For more information about 365 Retail Markets, visit www.365retailmarkets.com. You can also join 365 Retail Markets on FacebookTwitterGoogle+YouTube and Linkedin. Link to press release on PRWeb: http://www.prweb.com/releases/2015/08/prweb12906160.htm 

iCASH Values & Old School Ninjas: That’s What Our 365 Team Is Made Of

MugShots_6.15365 Retail Markets wouldn't be the company we are today without all of the people who come in each day to ensure we consistently deliver top quality products and services. iCASH Values Each month, we take the time to recognize our team members that best exemplified our core values; innovation, collaboration, accountability, service and happiness (iCASH). One teammate is chosen by their peers for each core value and then are awarded with the corresponding mug and most importantly, their own reserved parking spot for the month. June iCASH winners include;
  • Tony (innovation)
  • Rob (collaboration)
  • Brittany (accountability)
  • Mary Ellen (service)
  • Alvita (happiness)
Happiness leads to success and success will lead to Happiness. iCASH is an easy way to articulate the core values necessary for successful individual performance and responsible teamwork participation.
Old School Ninjas  In addition to our iCASH honorees we also honor all of our team members celebrating anniversaries each month. After 1 year of service our team members are given the "Old School Ninja" award and then receive ribbons for each additional year of service after that. This month, we had 3 team members earning Old School Ninja status and 2 other veterans earning their advanced ribbons including;
  • Don (1 year)
  • Mallory (1 year)
  • Tim (3 years)
  • Sujata (2 years)
  • Alvita (1 year)
6.15_OldSchoolNinjas   Congrats to all of our June honorees! If your interested in joining the 365 Retail Markets team be sure to visit our careers page at https://365retailmarkets.com/careers/