Blog Archives

365 Retail Markets Welcomes New Chief Revenue Officer

Troy, MI – November 1, 2017 – 365 Retail Markets is pleased to announce the recent appointment of Ed Chapel as Chief Revenue Officer.

As CRO, Ed will be elevating the strategic vision of the 365 Retail Markets sales organization. Ed’s leadership will help 365 continue to accelerate growth in the market while placing additional focus on the 365 Connected Campus. His success in vertical channel growth will be an asset to 365 and their customers as opportunities in the industry continue to emerge.

"From the first time I met Ed Chapel, I knew that 365 would be a better place with him in a leadership position,” said Joseph Hessling, CEO of 365 Retail Markets, “Ed's experience and reputation in the marketplace speak for themselves and we will be leveraging those skills to expand our lead as the largest and best technology provider in our space."

Ed started his career at NCR selling Manufacturing ERP solutions to Fortune 100 Companies before becoming a VAR for NCR and MICROS and then working for MICROS Systems, Inc for 21 years. He is the former Executive Vice President of US & Canada Restaurants and Hotels/Casinos for MICROS Systems, Inc. leading 25+ company-owned District offices, 50+ VAR partners and Strategic Major Account Sales and Consulting Teams. Most recently, Ed was the Vice President of US and Canada Restaurants for Oracle.

About 365 Retail Markets

365 Retail Markets, a rapidly growing, self-checkout technology company with offices in Metro Detroit, Santa Clara, and Orem offers the best-in-class point of sale platform for use in the workplace. Its proprietary 365 MicroMarket is a turnkey, unmanned market that allows customers to increase sales, improve the customer experience, and increase profits while decreasing operating costs. 365 Retail Markets has been pioneering innovation in the foodservice, hospitality and vending industries since 2008, and continues to revolutionize the market with superior technology and ultimate flexibility in customization and branding. 365 has won many awards for their innovation and growth, including being named to the Inc. 5000 List Of Fastest-Growing Private Companies In The US two years in a row.

For more information about 365 Retail Markets, visit You can also follow 365 Retail Markets on FacebookTwitterGoogle+YouTube and Linkedin.

Press Contact
Jen Tonio, 365 Retail Markets

The Connected Campus℠ Family – ReadyTouch and 365Sidecar

01-02 "We have too many customers!" — No business owner, ever.  But if you are finding that long lines are a common issue, add ReadyTouch or the 365Sidecar mobile app to your dining operation. The 365Sidecar app allows you to provide the same seamless payment experience to your dining customers that you'd expect with the 365 Connected Campus℠, all while increasing efficiency and decreasing wait-time.

How does it work?

• Use your existing iOS and Android mobile devices, either on Wi-Fi or cellular data. • Cashiers simply enter a name or register number on login, allowing you to operate multiple lanes and reconcile them separately. • Your customers use their 365Pay app QR code or barcoded key tag for quick, easy payment.


The 365 Connected Campus is bringing your locations unprecedented breakroom and dining options that you can build your way 


Contact us today to begin building your 

365 Connected Campus℠

Green - Get Started

3 Things to Remember When Considering Print Vs. Digital

As featured in the October Edition of Micro Market News from

By Madalyn Bommarito Graphic Designer – 365 Retail Markets   Let’s go over the basics. Before we get to the three simple steps, let’s dig a little deeper into the differences between print and digital media.

Color Modes

Print medias are files such as business cards, books, magazines, or even company holiday cards. The color mode for print is CMYK, which stands for Cyan, Magenta, Yellow, Key (Black). The reason for the CMYK color mode is because in early in the printing press days to achieve color, all of the ink (cyan, magenta, yellow, and black) would have their own printing plates. The printer would first have to lay down one color and then would have to wait for it to dry to continue with all the other inks. That process is so effective that printers still use this theory today. When dealing with digital, the media is a television set, a computer monitor, a mobile phone, or any other kind of light source. The color mode used for digital is RGB that stand for red, green, blue. RGB is also known as “additive colors” because the colors are being added together to achieve a broad range of colors or until the outcome is white.


Resolution for print files is measured in dpi, or dots per inch. Dpi is a measure of spatial printing or video dot density, in particular, the number of individual dots that can be placed in a line within the span of 1 inch (2.54 cm). The best resolution for print materials is 300 dpi. This will ensure that the image is clear and the color is vibrant. Conversely, for a digital image (an image that will be viewed on a screen), 72dpi is appropriate.

File Types

There are quite a few file types to choose from and that alone can be overwhelming. For print, you’d mostly want to use a PDF or an EPS vector. If you don’t have design software, a PDF can be opened in Adobe Acrobat. An EPS vector is a manipulate-able file that can be sized as needed without distorting the image. A program like Adobe Illustrator is needed to open it. For digital files, a JPG or a PNG file would be appropriate. A PNG would be the best choice if you want the background behind the image to be transparent, as opposed to having a white background, for instance. If you are feeling really fancy, you can create a GIF image, which creates short animated pictures. Think of them as digital flipbooks. They can easily be generated without a software program through websites like Now that you understand the science, here is a cheat sheet for quick reference.


Color mode: CMYK Resolution: 300dpi File Types:
  • PDF (Preferred for most files)
  • EPS (Preferred for large signs and banners)
  • JPG (Preferred for images)
  • TIFF (Preferred for high-resolution images)


Color Mode: RGB Resolution: 72dpi File Types:
  • JPEG
  • PNG
  • GIF (For basic animated pictures.)
When working with a printer or a third party (for instance, if you are participating in a tradeshow), always ask them what file type they would prefer. However, if you are just beginning to play around with a design program, this cheat sheet should help you get started.

Ready to generate some great content for your customers? Here are a few tips to get you started.

Also featured this month…

How Operators Can Create Great Content

Being in the industry for a long time first as a vendor's daughter and most recently as the director of business development, I know the importance of communication with customers. At J&J Vending...Continue reading!

The Connected Campus℠ And Lightspeed Automation

Lightspeed_Logo 2017.03.01-01

Lightspeed Automation is now available with the nanomarket™! 

Increase sales and manage your inventory at the speed of light with the combined effort of 365 Connected Campus℠ and Lightspeed Automation.

In addition to the new Lightspeed integration, the new software powering the nanomarket and the 365 Connected Campus has loads of new features designed to help you reach your customers and increase revenue.

365Pay app - the best way to interact with the 365 Connected Campus Initial Balance Concept - save money and Go-Live smarter by giving real money to real customers only when they log in at the kiosk for the first time. • P2PE Credit Card Encryption – clients and consumers alike can be confident that their transactions are secure. This makes conversations with client IT departments much easier! • QuickPay – check out without touching a single button! Simply scan your product, followed by the 365Pay app QR code, or barcoded card and check out in three seconds or less! • Email and SMS Receipts – now any consumer, including anonymous credit card purchasers can receive receipts. Account users can also see purchase history directly in the 365Pay app.

The 365 Connected Campus is bringing your locations unprecedented breakroom and dining options that you can build your way 

Contact us today to begin building your 

365 Connected Campus℠

The Connected Campus℠ Family – AirVend and 365 Inside

Do you have a MicroMarket and vending machines in one location? Are your vending locations asking for a MicroMarket? 01-02   Add your existing vending machines to your Connected Campus℠ with AirVend and 365 Inside to increase your revenue and create an easier checkout experience for your customers.    

AirVend enables vending operators to comply with FDA regulations on displaying calorie information.


Bring dynamic, interactive, touchscreen technology to your vending machines with the full-color AV7 or AV5 devices. These devices display nutritional information that matches your machine's planogram and includes credit card processing. Works with the 365Pay app.    

365Pay_365InsideNEW365 Inside

Simplify your vending experience and increase sales with 365 Inside, the affordable, plug and play vending device with real-time telemetry. Use a Bluetooth connection to sync the machine to the 365Pay app and begin purchasing.  

The 365 Connected Campus is bringing your locations unprecedented breakroom and dining options that you can build your way 

AVEX UK Setup with 365 Retail Markets and SV365 Technologies

365 At AVEX

Pictured above: Mattia Tagliaro, Trey Smith, Randy Smith, Bert Wallace, Jessica Cox, Walter Gill, John Chidiac
Another successful show in the books for 365 and SV365 Technologies! Without the support and collaboration of each of these team members, the show would not have been nearly as successful. Thank you to everyone involved for helping with the setup and tear down of all of the stands! We can always count on you guys, no matter what! Cheers! AVEX Collage

The Connected Campus℠ Family – MicroMarkets, nanomarket™ and Mobile

Are you ready to take your business to new heights?

The 365 Connected Campus is able to bring your locations unprecedented breakroom and dining options. Be versatile with MicroMarket Kiosks. Our flagship technology, with the sleek Gen3 (pictured) and the versatile Gen3c. Powered by our newest software platform, the kiosk can accept payments via market cards, fingerprint, cash, credit and the 365Pay mobile app. •The Connected Campus is also compatible with the Gen2 software. Talk to your sales rep for details.     Set up a small market in a low-traffic area with a nanomarket™. Provide the same quality of service for a fraction of the cost of a kiosk. The modern, tablet-based device pairs well with a simple one-rack, one-cooler setup for quick, convenient snacking.   365 Mobile is the latest addition to the 365 Connected Campus. Through the use of the 365Pay mobile app and the 365Beacon, quickly upgrade existing locations or transform any space into a fully functioning market. Provide customers with the capability to scan and pay for products directly from their mobile device, ultimately increasing customer throughput. Through the use of a Bluetooth connection, the 365Pay app and the 365Beacon communicate to create a secure and cutting-edge mobile market.

Smile! We’ve Got You on Camera – Theft Preventions Tips and Tricks

As featured in the September Edition of Micro Market News from

Securing your MicroMarket against theft doesn’t have to be an insurmountable task and certainly shouldn't keep you up at night. However, you do need a clear and actionable plan to deter and catch theft should it occur. That means installing cameras to monitor high-traffic areas in the market, placing signage throughout and reviewing POS transaction data. Within your MicroMarket locations, it is important to monitor customer activity: products being purchased, proper use of the kiosk, operational standards, items in stock, customer services, etc. Leveraging video monitoring, inventory reports and POS transaction data will help you keep an eye on what’s happening in your market. Furthermore, strategic camera placement and signage will deter people in the first place. We’ve even had a few operators admit that their cameras aren’t always recording, but just having their presence in the market has kept theft to a minimum. Installing a camera system has many benefits, including giving you peace of mind. Video monitoring can:
  • be instrumental in identifying internal & external issues
  • help discover trends that are common throughout various locations, from transaction canceling to simply taking products
  • record up to 30 days of standard motion recording on a DVR system
Here are the best practices for video monitoring placement: Kiosk Camera #1: This camera is used primarily to monitor the kiosk screen and user. It should be placed at a distance so the screen is clear and you can see the customer’s interaction. Kiosk Overview Camera #2: A shot that still shows the kiosk, but it is inclusive of the area around the kiosk to show product displays. This enables one to see behavior around the kiosk, but not directly at it. Overview Cameras #3 and #4: The objective is to capture the overall area and inventory of the MicroMarket location and the customers interacting with the products and the environment. You’ve likely discussed with your technology provider about the best locations to install a MicroMarket and know that closed environments, such as employee breakrooms are the most practical. And we know that theft generally occurs during 2nd and 3rd shift, main break times and early/late shifts, most people aren’t willing to risk their jobs for a dollar Snickers® bar. Having a visible security system in place will encourage people to be honest and hold those who aren’t accountable. The best way to stop theft in its tracks is with constant vigilance. Have a clear theft deterrence and monitoring plan in place to protect your assets. It is understandable if you don't have the resources to dedicate to that. In an effort to aid operators in monitoring their markets without pouring over hours of video footage and inventory lists, 365 Retail Markets developed the Cancel Report feature which will show you if a transaction was canceled, timestamp it, and provide an image of the customer. Talk to your provider learn about what theft preventions tools they offer.

Communication is key! Watch this video for 5 Tips for Creating Successful Email Campaigns

Also featured this month…

Richard Martin Shares Four Things He Learned Launching Micro Markets

In the 1990s and early 2000s, Richard Martin was riding a wave of success in the vending industry. Then Sept. 11, 2001 happened and the former New York vending operator lost half of his business when his largest client pulled out of vending service....Continue reading!

Using Technology to Fight Hunger

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Pictured from left to right: Joe Hessling (365 Retail Markets), Kelly Walter (Berkmar High School), Rebecca Sibole (365 Retail Markets), Stephen Rutkowski (365 Retail Markets), Christine Keane (Lightspeed Automation), Christine Pirtle (Lightspeed Automation) and Randy Smith (Lightspeed Automation)

365 Retail Markets and Lightspeed Automation partner to support Care Closet efforts By: Rebecca Sibole Did you know that 64% of low-income parents say it would be difficult to feed their children if they encountered an unexpected expense, like a car repair or medical bill? Did you know 1 in 6 kids in America is poor enough to face hunger? They live in every kind of community, from cities to rural towns to affluent suburbs. Did you know most teachers spend $300 of their own money each year buying food for hungry students? Did you know kids are coming to school hungry? Not every kid starts the day with a good breakfast. 59% of children from low-income families have to come to school hungry. Did you know being hungry makes it hard to learn? Kids who are hungry can’t focus and do well in school. 46% of children from low-income families say hunger hurts their performance in school. 12% say that sometimes at night they’re too distracted by hunger to do their homework. Did you know that 74% of educators see students who regularly come to school hungry because they are not getting enough to eat at home? 43% of these see hungry students arrive nearly every day. 365 Retail Markets is excited to announce that they have partnered with the team at Lightspeed Automation to donate their technologies to the Care Closet program and local food banks to help overcome the hunger epidemic our nation’s kids are facing. On September 6, 2017 members from 365 Retail Markets traveled to Berkmar High School in Lilburn, Georgia to launch their technology with the team of teachers and administrators supporting the Care Closet program within the school of 3,300 students. Also joining the 365 team in supporting the efforts were representatives from Lightspeed Automation, Five Star Food Service and G&J Marketing & Sales. The 365 Retail Markets Verii technology will help the teachers track inventory in their Care Closet using an app, manage the items needed while keeping all student information anonymous, and identify students’ needs and trends from analysis reporting. The Lightspeed Automation Level technology will help the schools connect with local communities and food banks based on specific wants and needs of the students. Care Closet-Logo-Final The Care Closet program is doing their part to help students get the basic needs that are absolutely essential for their academic success. The Care Closet is a confidential school-based food pantry, found in schools throughout Gwinnett county Georgia, and surrounding states. The pantry is sponsored by various high school clubs, local businesses and non-profit organization as they help support their peers and community members. This program was founded by two high school students as a response to an issue that cannot be ignored. It’s not simply an informational resource; it serves as an immediate and tangible fix for a very solvable problem.
The Care Closet and overflow at Berkmar High School

The Care Closet and overflow at Berkmar High School

Each day 13 million kids in the US face hunger. They come to school and leave school hungry, leaving them unable to concentrate, perform or focus when their most basic needs are not being met. Getting the energy they need to learn and grow can be a day-in and day-out challenge. Hunger deprives our kids of more than just food. A child’s chance for a bright tomorrow starts with getting enough healthy food to eat today. 365 Retail Markets recognizes the impact made today helps our kids succeed tomorrow and is motivated to continue supporting the Care Closet program. Media Resources      

How To Tell The Healthy Eating Story To Your Locations

It’s 2017 and the story has been health. Everyone wants to live a healthier lifestyle and they’re increasing their exercise activities and changing their diets in an effort to live this healthier lifestyle. A study conducted by Mintel showed that U.S. consumers are actively taking steps to improve their overall health. “More than half say they eat a healthy diet (52 percent) and exercise regularly (53 percent)”. And corporations are onboard as well. By implementing healthy initiatives and supporting employee work-life balance needs, business leaders are realizing that a healthy employee is a productive employee. With that in mind, there are things as an operator that you can do to help your host locations utilize the MicroMarkets full potential as a supplemental resource for their existing or budding healthy initiatives. Are you telling the healthy eating story to your locations?

What's the Story?

Food is such a strong cultural bond in societies, and the same will hold true within a corporation. For locations just beginning to implement healthy initiatives, show them how healthy foods in a MicroMarket can aid in fostering a strong company culture and can become an integral part of their internal healthy campaigns. One idea is to offer incentives for purchasing healthy snacks and drinks, either through market benefits, i.e. purchase 10 select healthy items and get a percentage off of the next order or company benefits, i.e. discounted gym memberships, gifted step trackers. By using incentives, healthy eating through the MicroMarket can become a game with real rewards for success.


Another thing to consider when telling the healthy eating story to your locations is to talk with them to find out their definition of healthy. All companies do not have the same needs and expectations. Meet with them and present them with options for different items that can be stocked and would count towards any healthy eating plans. Fresh foods like fruit, salad, and low-carb sandwiches are important for lunchtime. However, for snacks, consider items that are: High in protein like beef jerky, protein shakes and bars Low-fat like low-fat yogurt Fresh veggies and fruits Low-calorie like popcorn (SkinnyPop is a great option) Another thing to keep in mind is to provide options for those with food allergies. Offering healthy gluten-free, lactose and dairy-free alternatives is a nice touch. The biggest takeaway is: find out what they want and deliver!

Increase Visibility

As with all products in your market, the healthy options need to be diverse, appropriate for the location and rotated regularly. But most importantly, make sure the healthy products are visible. Things to consider: Play around with the merchandising to determine the best location. Mark healthy items, especially those that will directly play into the company’s healthy initiatives benefits plan with a special sticker to indicate that they are healthy options. Add signage – both digital and print – to highlight the healthy snacks. Send out emails and/or push notifications (for mobile users), highlighting new products or offering discounts.

The Takeaway

The important thing is to make sure that your customers see you as a resource and a partner in their own healthy initiatives. Can you connect them with local dietitians or personal trainers? Can you hold a tasting for new, healthy snacks? Have fun with it and think about the things that would grab your attention. Chances are they will work for your customers as well. It may seem like a lot, but taking the time to develop a healthy MicroMarket plan can go a long way in cementing customer relationships and turning today’s business into lifelong partners.

Wondering what to stock? Check out the list of the Top 5 Healthy Snacks Sold in MicroMarkets to get you started! 


Also featured this month...

Mickal McMath Shares The Truth Behind Healthy Micro Markets

It sounds perfect. Make healthy snacks and beverages available to people at work and on the go. That will help them make healthier lifestyle choices. However, when we dig deeper we find that meeting the demand for healthy grab-and-go products in micro markets has a number of...continue reading.