FAQs

Frequently Asked Questions

All of the answers to the
most common questions we get

 

A MicroMarket is an unattended store utilizing a self checkout Kiosk as the payment station. MicroMarkets can sell anything, though they are typically stocked with convenience items. They can be easily integrated into an office or community space as an alternative to vending.

365 is the only manufacturer in the industry that is PCI PA-DSS Certified, ensuring your data and information are always secure and protected. We do not store any credit card information on the kiosk or in our databases. All credit card transaction data is sent over encrypted channels directly to the credit card processor.

You can typically expect revenue to increase by 50-300% over traditional vending depending on your location and volume.

Yes, you can schedule live or online training to ensure a smooth and well- informed opening of your new MicroMarket.

While MicroMarkets can be opened anywhere, we suggest a closed environment or shared community space. Within these locations, customers are encouraged to become repeat buyers and losses can be minimized.

Dedicated Space for your MicroMarket to be installed, Electrical Power Source for our 365 MicroMarket equipment, and Open Internet Access for our web-based SmartHQ tools.

The 365 Kiosk is the payment center. It offers several payment options, is extremely user friendly, and is expedient to use. The primary functions of the kiosk are to manage accounts, check prices, and make purchases.

SmartSecurity is 365’s digital video recording package. It can be monitored remotely using an online web-based video surveillance system. Access your MicroMarket for a live feed, as well as view recorded footage to ensure a secure maketplace.

SmartInventory is our mobile-friendly inventory application, designed to make short work of both your routine daily stocking, and your monthly physical inventory. SmartInventory has two modes: Perpetual and Physical.

Perpetual Inventory allows you to scan an item’s UPC, and will report back how many of these items are currently in your inventory. You can adjust this number if you are adding or removing items from stock using a simple (+,-) system.

Physical Inventory allows you to quickly set or reset your inventory levels, without regard to what is currently in inventory. In Physical Inventory mode, when you scan an item, it will ask you for the quantity in the store, and replace your current inventory number, with the new amount input.

SmartInventory can be used on most mobile devices including our SmartTablet Inventory Bundle, iPad, iPhone, Android Phone and many others.

SmartHQ is the central hub for all of our Smart services. From SmartHQ, you can access and manage MicroMarket data, security systems, customer information, sales / inventory reports and manage each item in your store – from price to tax.

Yes. You can utilize multiple Kiosks in the same lunchroom and allow them to pool their sales and inventory data for reporting purposes. This is called a Multi Kiosk Link (MKL) and can be integrated into your location for a one-time setup fee.

Yes, so long as your provider is 911 Gateway compliant.

The DVR and Surveillance Cameras are separate from the Kiosk and can be placed anywhere desired. The DVR networks onto the internet from the Kiosk to allow remote viewing.

Yes, we currently work with a 3rd party company that can assist you with financing your Kiosk. Our partner is First Lease Inc, ask us for more information about this program!

Yes. While it is not required to purchase these with your kiosk, we are happy to help you design your market.

We can ship within 5 days of receiving the necessary information from the operator (i.e. Signed Quote, Site Setup, ACH Form and the Item Database).

According to the National Automatic Merchandising Association (NAMA), the average is 1-2%.

Yes, your Kiosk can be configured to operate offline. However, until the internet connection is restored, credit card transactions will be securely batched and sales data will be unavailable on SmartHQ.

We currently support 3 different payments – Account (i.e. Market Card, Fingerprint, Employee ID or Payroll Deduct), Cash and Credit or Debit Card – with more to come in the near future.

The 365 kiosk fingerprint reader measures several distances between the dermal ridges of a user’s fingerprint. Those measurements generate a unique string of characters called a template. The kiosk saves enough unique information about your fingerprint so that a fingerprint reader can later identify you. An image of a user’s fingerprint is never stored in the kiosk database, nor can a fingerprint image be reconstructed from the encrypted data points of the string. Fingerprint data is deleted when a user account is decommissioned per the operator.

Learn more about biometrics and fingerprint security here.

Yes. Currently, we offer Spanish and plan to add French in the near future before expanding to additional languages.

A receipt via email and text functionality is currently in beta testing, and we are excited to be releasing this feature early 2014.

Need additional assistance?

Feel free to give us a call at 888-365-7382.

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