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365 Retail Markets Releases SP3 Software Update

March 17, 2015 – Troy, Michigan –During the wildly successful 365 MEET User Group held in early March, 365 Retail Markets announced the release of its latest software update: Service Pack 3 (SP3).

After listening to customer feedback and identifying industry trends, 365 Retail Markets developed innovative new features to ensure operating a MicroMarket with 365 technology is as seamless and profitable as possible. The SP3 update includes the following features:

  • Layered Promotions, bringing new scheduling capabilities to existing promotions and adding new QR code based coupons for distribution through mymarketaccount.com.
  • Mobile Inventory 2.0, for improved physical inventory capabilities, product prompting, and variance reporting.
  • Operator Notifications, which allows operators to proactively monitor their kiosk status.
  • NFC Payment Support – including Apple Pay and Google Wallet.
  • Blackboard Student Card Support

“We love spending time in the field with our Operators, and the new features and enhancements you see in SP3 are a direct result of their feedback. This update is packed with innovative ways to make managing and servicing your MicroMarket clients easier than ever before, and we’re just getting started,” Ryan McWhirter, Director of Product.

Thus far, feedback from those Operators who have been upgraded to SP3 has been overwhelmingly positive. 365 Retail Markets customers who have not been contacted for upgrade should expect a communication by the end of May.

About 365 Retail Markets

365 Retail Markets is a fast growing vending, foodservice and MicroMarket technology provider based in Troy, Michigan. Their best-in-class self-checkout and vending payment systems have been adopted by many of the leaders in the industry. Its proprietary, 365 MicroMarket, is a turnkey unmanned market that allows customers to increase sales, improve the customer experience, and increase profits, while decreasing operating costs. 365 Retail Markets has been pioneering innovation in the vending industry for over five years and continues to revolutionize the market with superior technology and ultimate flexibility in customization and branding.

For more information about 365 Retail Markets, visit www.365retailmarkets.com. You can also join 365 Retail Markets on Facebook, Twitter, Google+, YouTube, and LinkedIn.

The AirVend Solution for New Legislation

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By now, news of the Food and Drug Association’s requirements for vending machines has been widely reported.

According to the FDA, Americans eat and drink about one-third of their calories away from home, and people today expect clear information about the products they consume. With that in mind, nutritional transparency in the snacks that are offered in vending machines becomes increasingly important as more and more people are opting for a healthier lifestyle.

 Recap. What’s required?

  • Disclosing calorie information of foods sold in vending machines.
  • Calorie information may be placed on a sign near the article of food or selection button. Electronic or digital displays may also be used.
  • Posting of calorie information for foods sold from bulk vending machines (e.g., gumball machines, mixed nut machines).
  • Disclosing contact information of covered operators on the machines or otherwise with the required calorie declarations to enable FDA to contact operators for enforcement purposes.

Without a technology solution, manual compliance such as posters, signage or stickers, will take vending machine operators an estimated 14 million hours of labor and operators will incur an annualized cost of $37.9 million.

Having recently acquired AirVend, 365 Retail Markets is in a unique position to help vending operators cut these costs and save time. AirVend units have the ability to display nutritional information. AirVend units can be retrofitted to existing vending machines and also provides consumers with a variety of payment options, including NFC and credit card payments.

Vending operators must be compliant by December 1, 2016. There is still time to make a smart investment for your business. Contact a 365 Retail Markets Sales Rep today to find out how at sales@365smartshop.com

 

 

 

 

 

 

MEET is Coming Soon

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Update: Registration is now closed.

The clock is ticking! The deadline to register for MEET is THIS FRIDAY, February 20th. MEET is designed to Motive Educate Entertain and Train. Day 1 is already sold out. To register for for the Day 2 on March 3rd, click here.

We’ve worked long and hard developing a program that will be both engaging and informative. We’ve gathered top industry experts and 365 gurus under one roof for extensive training, stimulating dialogue and professional networking.

All are encouraged to take advantage of this opportunity to mine the wealth of knowledge and expertise.

The day will open with a special presentation from Bob Bolak, President of Sandler Training on Strategic Customer Care. Following the opening presentation, there will be four panel discussions on the topics of:

  • Optimizing Product Choices
  • Theft & Spoilage
  • Customer Service & Contracts
  • VDI-VMS and Software Integration

We are pleased to have Michael Kasavana, PhD, and NAMA-endowed professor in Hospitality Business at Michigan State University, John Hickey, success consultant at Tech 2 Success as panel emcees.

Following the panel discussions there will be presentations on the topics of:

  • The Right Products for Micro Markets – Kelly Fulford, Senior Category Development Manager, General Mills Convenience
  • How to Win Customers and Keep Them Happy – Matt Caston, 365 Retail Markets, Chief Strategy Officer
  • Inventory Management – Erin Calkins, 365 Retail Markets, Business Analyst,
  • Promotions– Sarah Brooks, 365 Retail Markets, Business Analyst

In addition to the panel discussions, there will be private training led by 365 employees. Appointments for the private sessions are on a first-come, first-serve basis. If you’ve registered for MEET, keep an eye out for the sign up invitation in the coming week. Attendees can register for the following training sessions:

  • AirVend
  • DVR Camera Installation
  • MyMarketAccount.Com
  • Payments and Credit Card Processing
  • Inventory Management
  • Reporting and SmartHQ

The entire day culminates in the release of our brand new platform that has been carefully developed based on customer feedback and industry standards.

Did you book your hotel room yet? We have a special group rate for MEET. Click here to book. Last day to secure your room with our group rate is February 23rd.

Hearts Reign Supreme in February

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Hearts reign supreme in February. Valentine’s Day is around the corner and on January 30th, President Barack Obama declared February as American Heart Month. Therefore, in honor of hearts around the country, we’ve dedicated this post to the blood-pumping, life-sustaining organ that looks nothing like picture we learned to draw in school.

 

A Few Not-So-Fun Facts

  • Heart disease is the No. 1 cause of death in the United States and claims more lives than all forms of cancer combined.
  • Heart disease causes 1 in 3 women’s deaths each year, killing approximately one woman every minute.
  • 90% of women have one or more risk factors for developing heart disease.
  • The symptoms of heart disease can be different in women and men, and are often misunderstood.
  • The direct and indirect costs of heart disease total more than $320.1 billion. That includes health expenditures and lost productivity.

So what can you do?

  1. Drink at least 64 ounces of water a day.
  2. Load up on essential fatty acids. Raw nuts like almonds and walnuts as well as seeds like flax seeds are a good choice.
  3. Add some color to your to your diet! Aim for 5 servings of fruits and vegetables a day. Spinach, broccoli, avocado, blueberries, tomatoes, red bell peppers to name a few are heart-smart options and they would make an awesome salad.
  4. Get at least 30 minutes of exercise everyday. A brisk walk is sufficient and is a great way to relieve stress.
  5. Talk to your doctor about starting and maintaining a heart-healthy regimen.

 

The good thing is that being heart-smart doesn’t mean you can’t indulge. Valentine’s Day is quickly approaching, and chocolates and wine are on the heart-approved list – just be sure to grab the healthy kind. Give your sweetheart dark chocolate instead of milk chocolate and pair it with a glass of red wine.

Visit the American Heart Association’s website for more information about heart health and additional resources.

365 Retail Markets Welcomes AirVend to the Family

Troy, MI – February 3, 2015 – 365 Retail Markets is celebrating the addition of AirVend into its family of products.  365 and AirVend have partnered together in the past to bring innovative solutions into the vending market and are looking forward to continuing their foodservice technology development under one roof.

AirVend, founded in 2012, is a vending technology company based in Provo, Utah.  AirVend designs, develops, and distributes interactive touchscreen devices that can be retrofitted to nearly any vending machine. AirVend’s AV5 and AV7 units provide operators with a cashless payment solution, machine telemetry, inventory tracking, and the ability to wirelessly load and display promotional materials.  The progressive technology allows for not only credit card payments, but also mobile payments using Near Field Communication (NFC), a growing trend in the industry. Additionally, AirVend units have the capability to display nutritional information, a feature that is especially significant given the new legislation governing the vending industry.

Offering AirVend alongside the current line of products will allow 365 to continue to drive technology change and growth in the industry and provide operators a more comprehensive suite of products.  As the two businesses grow together, development teams from both organizations will be working to integrate both platforms.

“The 365/AirVend partnership has always been a very natural one for both companies” said 365 Retail Markets chief executive Joe Hessling. “As we take this next step, there will be little to stand in the way of what this industry has been begging for, a seamless connection for inventory, reporting, payment, promotion, and consumer engagement.”

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About 365 Retail Markets

365 Retail Markets is a fast growing vending, foodservice and MicroMarket technology provider based in Troy, Michigan. Their best-in-class self-checkout and vending payment systems have been adopted by many of the leaders in the industry. Its proprietary, 365 MicroMarket, is a turnkey unmanned market that allows customers to increase sales, improve the customer experience, and increase profits, while decreasing operating costs. 365 Retail Markets has been pioneering innovation in the vending industry for over five years and continues to revolutionize the market with superior technology and ultimate flexibility in customization and branding.

For more information about 365 Retail Markets, visit www.365retailmarkets.com. You can also join 365 Retail Markets on Facebook, Twitter, Google+, YouTube, and LinkedIn.

 

365 Retail Markets to Host First Ever User Group in Nashville

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365 Retail Markets to host its first user group conference, 365 MEET

Troy, MI—January 20, 2015—365 Retail Markets are pleased to announce that the MEET User Group is officially coming to Nashville, Tennessee, March 2nd and 3rd at the Gaylord Opryland Resort and Convention Center.

MEET is designed to Motivate, Educate, Entertain and Train current and future 365 customers to operate more efficient and profitable MicroMarkets using 365’s award winning technology. Following the education and training sessions, attendees will also get an exclusive first look at the latest products to launch from 365.

“We’ve achieved tremendous success over the past seven years. Today we’re in a position to reach back to our customers and show them how our tools can make their MicroMarkets more profitable. At the end of the day, we have a great new platform to launch,” said Joseph Hessling, 365 CEO.

Participants will meet and learn from industry experts on Promotions, Inventory Management and Unique Selling Practices. They will also have the opportunity to participate in panel led discussions as well as network with industry peers. The comprehensive education and training sessions have been designed to appeal to Owners and Operators, Office Administrators, MicroMarket Managers, and Technicians.

“This event is for everyone. MEET will provide hands-on education as well as 1-1 meetings with the 365 team with an opportunity to pick our brains. We view this as a great opportunity for participants to learn best practices from industry thought leaders, suppliers and peers,” Hessling said.

Due to high-demand the first day, March 2nd, has already Sold Out. However, registration for March 3rd is still open. Those interested in attending can visit 365RetailMarkets.com/MEET2015 and register online.

Admission into MEET is $365 for non-customers and free for current 365 Retail Market customers. Participants are responsible for their own airfare and hotel.

Register by February 2nd and receive a complimentary 365 gift.

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About 365 Retail Markets

365 Retail Markets is a fast growing vending, foodservice and MicroMarket technology provider based in Troy, Michigan. Their best-in-class self-checkout and vending payment systems have been adopted by many of the leaders in the industry. Its proprietary, 365 MicroMarket, is a turnkey unmanned market that allows customers to increase sales, improve the customer experience, and increase profits, while decreasing operating costs. 365 Retail Markets has been pioneering innovation in the vending industry since 2008 and continues to revolutionize the market with superior technology and ultimate flexibility in customization and branding.

For more information about 365 Retail Markets, visit www.365retailmarkets.com. You can also join 365 Retail Markets on Facebook, Twitter, Google+, YouTube, and LinkedIn.

Increase Your MicroMarket Profits and Customer Satisfaction

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365 Retail Markets has teamed up with Hospitality Business Analytics to offer its PRODUCT INTELLIGENCE service to all of our customers.

PRODUCT INTELLIGENCE is a product management technology software for MicroMarket Operators. The aim is to take your MicroMarket product data by category from a single location and analyze it so that you can achieve the best balance by offering products at the right price to maximize profits and improve customer satisfaction.

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Think Cash is Dead? Think Again.

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By Joe Hessling, CEO, 365 Retail Markets

It is a common occurrence for us at 365 to hear the statements: “People just don’t use cash anymore,” or, “Young people don’t carry cash!”

While these may be true statements some of the time, a recent study done by the Federal Reserve says otherwise, especially when it comes to small ticket purchases.

2,468 respondents from across the US were asked to keep a diary of their daily purchases and how they paid for them over a period of 3 days.

The results were contradictory to popular beliefs. 

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Ways to Give Back This Holiday Season

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‘Tis the season, right? What better way to get into the holiday spirit and spread a little cheer than to give back? We’ve compiled a list of three things that operators can do to give back to their communities for the holidays. The best part is that these suggestions can work yearlong and ensure that your company remains an active member of the community.

1. Donate Slow Moving Products

One idea for the Vending and Foodservice community is to donate slow moving products to a local food bank or soup kitchen.  Not only is it a possible tax deduction, it will also help a family in need over the holidays.

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What You Don’t Know About Account Funding Could Be Costing You Thousands of Dollars in Fees

AccountFundingCosts_10.29.14By Erin Calkins

Encouraging your customers to actively use and fund their market accounts using MyMarketAccount.com could save you money. Here are a few numbers on the transaction types.

• 51% of MicroMarket purchases are made with a stored value account

• 2% of transactions are made with cash (on a change-dispensing unit)

Which means that 47% of your transactions are costing you a per-swipe credit card fee for each individual small-ticket purchase.

You don’t have to settle for paying a per swipe fee on every other $1.00 bottle of water.  By encouraging customers to create and fund stored value accounts, you can raise your average credit card transaction amount, and lower your blended credit card rate.

Let’s look at the numbers

• Average credit card purchases (not including funding): $2.72

• Average credit card funding at kiosk: $10.45

That’s nearly 4 times higher! In turn, that means that you pay 1 fee that covers 4 of their lunch breaks, rather than paying a fee at each break separately, at a higher total cost to your business.

How do you encourage your customers to create an account, when it’s just as convenient for them to pay by charge?  Engage them. There are two great ways to encourage your customers to use and fund their accounts, and they’re both available on MyMarketAccount.com.

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