365 Retail Markets Welcomes ReadyTouch to the Family

Troy, MI – April 14, 2017 – 365 Retail Markets proudly announces the addition of ReadyTouch to its family of products, and is looking forward to continuing the development of their innovative foodservice software solutions for the dining market.

ReadyTouch is best known for creating self-service point of sale software for onsite foodservice operations within corporations, schools, airports, healthcare facilities and more.

“The acquisition of ReadyTouch really fits our long-term strategy of building out the Connected Campus℠. By adding the self-service dining products of ReadyTouch to our market-leading 365 MicroMarket and AirVend vending technology, we really created the all-in-one platform that our enterprise customers have been asking us for,” said 365 CEO, Joe Hessling. “The addition of the ReadyTouch team members to 365 was just as much of a draw. We expect big things from this combination.”

With a variety of modes, the ReadyTouch system fits any dining scenario, from self-checkout to kitchen management, for increased efficiency and customer satisfaction.

ReadyTouch Flex delivers end-to-end solutions designed to transition between two modes:

  • ReadyPayGo eliminates long lines with quick grab-and-go self-checkout for customer convenience, ideal for rush periods and maintaining afterhours operations.
  • ReadyCashier streamlines cashier service by reducing human error through flexible menu display, speedy technology, and many third party integrations.

ReadyOrder is the innovative order-ahead application that runs on all models of touchscreen and mobile devices, designed to allow the customer to place orders that can be sent to the kitchen for completion.

ReadyTouch KMS (Kitchen Management System) allows kitchen staff to manage their incoming orders and notify the customer when their order is ready.

The ReadyTouch product suite is available now. For more information or to order yours, contact our dedicated sales team at or call (888) 365-7382.

To demo ReadyTouch in person, visit us at the NAMA OneShow at booth #427.


About 365 Retail Markets

365 Retail Markets, a rapidly growing self-service technology company with offices in Metro Detroit, Santa Clara, and Provo, creates devices that connect people with products at work. Our proprietary 365 technologies provide a turnkey platform that allows customers to increase sales, improve the end-user experience, and increase profits while reducing operating costs!

For more information about 365 Retail Markets, visit You can also follow 365 Retail Markets on FacebookTwitterGoogle+YouTube and LinkedIn.


Press Contact
Jen Tonio, 365 Retail Markets


5 Easy Steps To Increase Same-Store MicroMarket Sales

As featured in the April Edition – Micro Market News from

It is a misconception that micro markets are an extension of vending. While fundamentally, both micro markets and vending aim to meet the same basic need: conveniently providing snacks and beverages to consumers. MicroMarkets, are more closely aligned to convenience stores and operators should use the techniques and procedures that are employed throughout the food service retail establishments when implementing strategies in their MicroMarket operations. This is especially true when attempting to increase same-store MicroMarket sales.

1. Location, location, location

One thing retailers do well is managing the flow of the customer throughout the store. The flow of your market is important in directing your customers throughout the market. Assume that cold beverages are a staple for all purchases and have them placed away from the kiosk so that consumers will see all of the offerings as they make their way to checkout. Be sure to place perishable items at eye-level to reduce spoilage. Don’t forget the all-important impulse purchase. Place small items like candy and gum at the point of sale to take advantage of those spur-of-the-moment purchases.

2. Rotate products

Rotate product offering periodically. By introducing a new product in the place of a slow-moving item you will increase sales and reduce spoils. A new product does not have to be new but rather new to the market.

3. Keep it fresh

A good fresh food offering will draw more consumers to the market and will be bigger ticket purchases as they will be part of a “meal” – sandwich, beverage and chips. This is the hardest part to manage, as a “poor” fresh food offering (high priced, low quality, limited selection, etc.) can turn customers away.

4. Coffee

A good coffee offering will bring people to the kiosk more often and drive other product sales.

5. Price to sell

The easiest way to increase same store sales is to ensure that your pricing is accurate and appropriate. That means that you should:

•    Review all of your pricing to make sure that there are no “mistakes.” If prices are above acceptable levels you will lose volume.

•    Make sure that you adjust prices upward for market trends that your customers will recognize and accept. One tried and accepted methodology is to keep on top of convenience store/gas station pricing in the area. Customers will see these as natural alternatives.

•    Price products to the 9’s. Instead of $1.05 go to $1.09. The extra $0.04 is worth roughly 3% on average and customers generally won’t notice or complain about the increase.

•    Make sure that you capture sales tax and bottle deposits separately from the list price. Together they can represent up to 10% of sales price.

Increasing same-store MicroMarket sales doesn’t have to be a daunting task. Making strategic decisions regarding the store’s layout, product offering and pricing can help to mitigate operations cost and add revenue to individual stores. In this case, look to convenience stores for inspiration.

Ready to “sign up” for increased sales? Watch this video!

Also featured this month…

Value Bins And Water Racks Set Coca-Cola Bottling Co. United Micro Markets Apart

Every day, Eric Langswager considers how to make his micro markets shine among his competitors. As the business development manager at the Birmingham, AL headquarters of Coca-Cola Bottling Company United…continue reading!


365 Retail Markets Launches Innovative nanomarket™ Kiosk


Troy, MI – April 4, 2017 – 365 Retail Markets is excited to announce the release of its latest self-checkout kiosk, the nanomarket™. The 365 nanomarket™ is a modern, tablet-based device for smaller populations, allowing operators to expand into locations that were previously cost prohibitive. Operators will enjoy the ability to quickly and easily open new locations without sacrificing the quality and innovation they have come to expect from 365’s suite of products.

“365 Retail Markets has always been committed to helping our customers realize new opportunities in the marketplace,” said Joe Hessling, CEO of 365 Retail Markets. “The nanomarket™ is our clearest expression of that goal. While providing a lower cost of entry, we did not set out to simply create a less expensive kiosk. The nanomarket™ is packed full of new features that delight clients and lay the groundwork for 365’s direction in the years ahead.”

Since hitting the market, the nanomarketTM has been well received by Operators and end users alike. Operators are surprised by the features that come standard in such a small, sleek package, including:

  • P2PE credit card encryption – clients and consumers alike can be confident that their transactions are secure. This makes conversations with client IT departments much easier!
  • NFC Support – operators are able to accept mobile wallets such as Apple Pay and Android Pay.
  • 2D barcode scanner – consumers can scan products as well as present the 365Pay app’s QR code to identify themselves at the nanomarket™ and utilize global market accounts!
  • Quickpay – check out without touching a single button! Simply scan your product, followed by the 365Pay app QR code, or barcoded card and check out in three seconds or less!
  • Search Button and Nested Menus – merchandise an unlimited number of non-barcoded items and allow consumers to search for items by name or barcode at any time!
  • Built-in Cellular Service – an optional feature operators may order, allows the nanomarket™ to arrive connected to the Internet out of the box! Stock a handful of nanomarkets™ at your warehouse and install the same day you win the deal! Operators can also use Wi-Fi where available.
  • Self-Staging and Diagnostics – configure new locations online then stage the kiosk in five minutes using the new provisioning app built into every nanomarket™!
  • Email and SMS receipts – now any consumer, including anonymous credit card purchasers can receive receipts. Account users can also see purchase history directly in the 365Pay app.

Powered by 365’s newest software platform, the nanomarketTM represents the future of innovation at 365 and is the gateway to the 365 Connected CampusSM.

The 365 nanomarket™ comes complete with a drill template in every box, making it quick and easy to affix the nanomarket™ to any countertop or floating shelf. A carefully crafted locking ring enables the nanomarket to have a sturdy connection to the counter while still maintaining a polished and finished look.

“The nanomarket™ provides a glimpse into where we’re headed at 365. While so much of the nanomarket™ will be familiar to our operators, there are several underlying benefits that will only begin to reveal themselves over time.” said Ryan McWhirter, Director of Product. “Our vision of a connected campus, allowing one consumer account to traverse markets, vending and dining starts with nanomarket™. Where it ends, we’ll see.”

The 365 nanomarket™ is available now. For more information or to order yours, contact our dedicated sales team at or call (888) 365-7382.

To demo the nanomarketTM in person visit us at the NAMA OneShow at booth #427.

Watch the video below to see 365 nanomarket™ in action!

About 365 Retail Markets

365 Retail Markets, a rapidly growing self-service technology company with offices in Metro Detroit, Santa Clara, and Provo, creates technology that connects people with products at work. Our proprietary 365 technology provides a turnkey platform that allows customers to increase sales, improve the customer experience, and increase profits while reducing operating costs!

For more information about 365 Retail Markets, visit You can also follow 365 Retail Markets on FacebookTwitterGoogle+YouTube and Linkedin.

Press Contact

Jen Tonio, 365 Retail Markets


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Introducing New Products In 5 Easy Steps

As featured in the March Edition – Micro Market News from

You’ve done the research and you know the top selling MicroMarket products. Your market is expertly merchandised, and you’ve run some awesome promotions, but you notice that engagement is declining. What do you do? The answer could be your product mix. Variety is the spice of life, right? Infuse new life into your market by introducing new products.

Here are a few tips and tricks to successfully introduce new flavors and revitalize your sales.

1. Say it Loud

Send an email to your customers letting them know that there’s something new. Utilize signage (including digital) to highlight the new offering.

2. Hold a Tasting

Retailers such as Costco give out free samples not only as way to enhance the customer’s experience, but to drive sales. According to a study in the Atlantic, “[free] samples have boosted sales by as much as 2,000 percent.” Holding a tasting is a great way to encourage your customers to try the new product in a risk-free way and encourage them to purchase it in the future. Furthermore, a tasting gives operators an opportunity to immediately gauge customer reaction to the new product.

3. Select Product By Season

• Try introducing new products seasonally, like a new ice cream flavor in the summer or pumpkin spice in the fall.

• Offer products that are hard to find. Talk to your supplier about the availability of limited edition flavors.

• Introduce new, local flavors.

4. Optimize Product Location

Place new items at eye level so that it is the first thing your customers will see or near the kiosk so that they’ll see it as they check out and make an impulse purchase. Just as in real estate, location is key!

5. Review Your Data

The best way to truly know how a new product is doing is to review your data. Crunch the numbers to see if the new product is moving, if it may perform better in a different location, or if it needs to be scrapped altogether. Reviewing your inventory weekly will help you to make informed decisions in your market.

The frequency in which new products should be introduced varies from operator to operator with some saying twice per week to twice per month. You have to try what works best for your operations and your locations. However, a regular cadence of new products to try is a must to keep your market from going stale and your customers excited about your market.

Take a look at the #1 selling product in each food/beverage category for 2016

Also featured this month…

Manufacturer Partnership Results In 100% Post-Promotion Sales Lift For Michigan Operator

Promotions are one of the most useful features about micro markets. They keep a market location exciting and encourage additional purchases. Devin Smith, the director of product and brand development for All Star Services in Port Huron, MI has experienced their benefit first hand…continue reading!


365 Retail Markets to Host 3rd Annual MEET User Group Conference in Las Vegas, Nevada

365 Retail Markets to host user group conference, prior to NAMA OneShow.

Troy, MI—February 9, 2017—365 Retail Markets is pleased to announce that the 3rd annual MEET User Group Conference is officially coming to Las Vegas, Nevada on Tuesday, April 18th at The Venetian.

MEET is designed to Motivate, Educate, Entertain and Train current and future 365 customers to operate more efficient and profitable MicroMarkets using 365’s award winning technology. Following the education and training sessions, attendees will also get an exclusive first look at the latest products to launch from 365.

“As the 365 product ecosystem and global presence continues to expand, so does the need of our customers to learn and share. We are thankful to our sponsors for their support. Without them we would not be able to bring together great speakers from the industry.” said Joe Hessling, 365 Retail Markets CEO.

Participants will meet and learn from industry experts on technology, promotions, inventory management and unique selling practices. They will also have the opportunity to participate in panel-led discussions, as well as network with industry peers. The comprehensive education and training sessions have been designed to appeal to owners and operators, office administrators, MicroMarket managers, and technicians.

“We are thrilled to tie this to the NAMA OneShow again this year, as it is the premier event in our industry.” said Hessling

Those interested in attending the April 18th session can visit to register online.

Admission into MEET is free for current 365 Retail Market customers ($365 for non-customers). Participants are responsible for their own airfare and hotel.


About 365 Retail Markets

365 Retail Markets, a rapidly growing, self-checkout technology company with offices in Metro Detroit, Santa Clara, and Orem offers the best-in-class point of sale platform for use in the workplace. Its proprietary 365 MicroMarket is a turnkey, unmanned market that allows customers to increase sales, improve the customer experience, and increase profits while decreasing operating costs. 365 Retail Markets has been pioneering innovation in the foodservice, hospitality and vending industries since 2008, and continues to revolutionize the market with superior technology and ultimate flexibility in customization and branding. 365 has won many awards for their innovation and growth, including recent inclusion in the Inc. 5000 List Of Fastest-Growing Private Companies In The US for the second year in a row.

For more information about 365 Retail Markets, visit You can also join 365 Retail Markets on Facebook, Twitter, Google+, YouTube, and LinkedIn.

Jen Tonio

Marketing Manager

365 Retail Markets


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Getting Started In Micro Markets

As featured in the February Edition – Micro Market News from

Since hitting the marketplace in 2012, MicroMarket adoption and revenue have increased steadily with no signs of slowing down. The open market, fresh food offerings, and convenient technology have taken MicroMarkets from a costly investment to a sound, money-making venture and necessity for Operators looking towards the future. Your MicroMarket provider can help guide you towards selecting the best locations to open your new markets. However, we’ve compiled a short list of priority items to cover before you sign a contract with a host location.

1. Check state regulations

You’ll want to be aware of any licensing requirements and tax implications. Talk to the state vending associations. To date, the Food and Drug Administration has not created a defined classification for MicroMarkets and regulations vary from state to state. NAMA is an excellent resource to tap into when navigating the terrain. Be prepared to discuss:

  1. Local health codes and if health permits or food handling cards are required.
  2. Inspections.
  3. Food quality control, including temp sensors, disposal of expired foods and staff training.

2. Scope out the competition

Visit the local Chamber of Commerce’s website to find out what other food options are available in the area. A location that is in close proximity to fast food restaurants and convenience stores may yield lower sales than a location that is more isolated.

3. Scour the terrain

MicroMarkets may not be the best fit for every location. Sit down with the host location and go over the checklist:

  • Employee size – For a full-size MicroMarket, the location should have 150 or more employees. Any less and you’d want to consider stocking more snacks and less fresh foods to avoid spoilage or putting in a nanomarket™ instead.
  • Break times – MicroMarkets are more attractive in blue-collar environments. The shortened break intervals, i.e. 2-15 minute breaks and a 30-minute break will encourage employees to stay on campus instead of venturing out for food.
  • Physical space – Does the location have a suitable breakroom space? Contacting a company that specializes in MicroMarket fixtures such as Fixturelite for consultation would be a good idea.

MicroMarkets are definitely an investment with the potential for a high return. However, it is important not to enter into this market without a plan. By doing your due diligence, you can avoid pitfalls and deliver a superior product to your customers.

Stuck with a small space? Watch this video for pointers on making the most of it!

Also featured this month…

Royal Vending Uses Signage & Incentives To Grow Enthusiasm Around Micro Market Grand Openings

Grand openings are an important part of the micro market process for Portland, OR-based Royal Vending. The company works with locations in advance to begin to build anticipation through signage and opening-day incentives. In doing so, Royal Vending sees 90 percent account usage around the micro market grand openings…continue reading!


il Morso’s Edible Espresso Fuels MicroMarkets in a Fast-growing Micro-Caffeine Trend

According to Automatic Merchandiser’s 2016 State of the Coffee Service Industry, the industry has grown 4.5% to bring in $4.96 billion dollars. It is apparent that coffee fuels the workplace. Operators have many tools at their disposal to deliver a quality coffee service to their customers including bean-to-cup, single-serve cups and coffee vending. But what if you could offer your customers the perfect bite-sized caffeine boost that is a low calorie, quick, easy alternative to the standard cup of Joe?

The Micro Caffeine Movement is the consumption of small frequent doses of caffeine for improved energy and mental performance when compared to the average cup of coffee. Researchers suggest consuming between 20-200 mg of caffeine an hour for optimal results; the average cup of coffee 100-150 mg of caffeine. Research suggests that by ingesting smaller doses, you’ll get the full benefit of the caffeine in your system.

il Morso is taking the trend of micro-caffeine to new levels with their Edible Espresso. The squares are packed with 16-18 mg of caffeine – equivalent to a shot of espresso to il Morso. There are two recipes available for MicroMarkets: Americano and Coffee & Cream. These indulgent squares are made with only 3-5 ingredients per recipe and have only one gram of sugar and 15-25 calories per square. It’s a healthier alternative for your coffee-loving customers who may be a little heavy-handed with the cream and sugar. In addition, il Morso uses 100% organic and fair trade ingredients.

“It’s perfect for those times when you’re craving coffee, but you don’t want a full cup or you don’t have time to stop,” said il Morso’s CEO, Jason Berton, “This is your shortcut.”

Based in San Francisco, California, il Morso expanded its distribution channels to include MicroMarkets in September of last year and are currently found in 220 MicroMarket locations across the country.

Why does il Morso work so well in MicroMarkets?

  • As a low-calorie food, they can be incorporated into company health initiatives
  • They’ll appeal to everyone from Baby Boomers to Millennials who desire environmentally-conscious foods
  • And they nullify the coffee run by keeping employees on campus. At 99 cents a square, they are a quick shot of espresso, not a 30-minute coffee break.

“A lot of people keep them at their desk as an afternoon ritual after lunch,” says Byron Sierra-Mattos Director of Sales at il Morso.

Visit to learn more!

Are you interested in trying out il Morso in your MicroMarkets? Contact Byron Sierra Mattos at or call 619.710.5841





January iCASH Winners and Employee Anniversaries

Innovation: Carl Mouritsen is always open to new ideas to improve our current products and processes.

Collaboration: Isaac Sweet works on multiple software platforms which requires him to collaborate with multiple teams. 

Accountability: Sonila Nito is always taking on requests that we throw at her, along with her own work that she has going and she handles it in a timely manner.

Service: Adam Maier is always willing to help the Logistics department whenever we are sending out AV units.

Happiness: Josh Thomas is very engaging, extremely friendly and a pleasure to be around. He always makes you feel welcome to the conversation.

January Anniversaries


From left to right: Lou Frontero, Dan Dolinshek, Mary Ellen Seymour, Scott Dansbury, Brittany Westerman, Ryan McWhirter, Sonila Nito

1 Year


Ziyang Tan

2 Years

Brittany Westerman

Jessica Cox

3 Years

Rob Heller

Paula Mudge

4 Years

Scott Dansbury

Lou Frontero

Mary Ellen Seymour

Sonila Nito

5 Years

Ryan McWhirter

Dan Dolinshek

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MicroMarket Breakroom Design and Its Impact On Company Culture

As featured in the January Edition – Micro Market News from

5 Ways MicroMarkets Serve the Millennial-driven Workplace

According to Deloitte University Press, Millennials “have recently inched past the other generations to corner the largest share of the US labor market.” For the first time in history, individuals who grew up in the digital age are bringing in new ideas and making demands on the type of work environment they thrive in. They are also the generation most likely to switch companies in 2-5 years (Deloitte, 2016), leading organizations to adopt new methods of attracting Millennials and keeping them engaged. MicroMarkets add to a company’s ability to retain Millennials because of their advanced technology, unique breakroom experience, and ability to offer diverse products. Here are 5 ways that MicroMarkets can appeal to the new generation of workers:

Strong Company Culture
Millennials are not easily “impressed by the sheer scale of a business, its age, or the general buzz that surrounds it (Deloitte, 2016).” Therefore, companies striving to attract and retain Millennials should invest in tools that will foster a strong culture, including organization transparency, technology, and food. MicroMarkets offer quality products, open layouts, multiple payment options (including fingerprint and payroll deduct), and employee discounts.

Work-Life Balance
Having a MicroMarket is a great way to show millennial employees that their employer is not only interested in work output, but their nutritional input. According to Forbes, for Millennials, “a job is no longer just a job ― it’s their life as well.” To attract and retain this type of worker, companies need to demonstrate mutual investment in their lives by offering ways to maintain the lifestyle they envision for themselves while working hard for the organization. That includes diverse product offerings, dietary foods, and the ability to make choices based on nutritional information.

Open, Collaborative Space
MicroMarkets lend themselves well to modern spaces. The open flow of the market combined with comfortable seating, such as couches or booths, gives the millennial worker a place other than the boardroom to interact and collaborate with coworkers. MicroMarkets are the new water cooler.

Healthy Food Options
Nearly 80% of Millennials say that they are using healthy foods as a preventative measure for illness and disease (USA Today, 2015). MicroMarkets can help employers capitalize on this growing trend towards healthier lifestyles by stocking nutritional foods, including gluten-free and protein-rich options. Items such as Jack Link’s beef jerky and Wonderful pistachios are simple offerings to start with. Believe it or not, many common vending products serve this purpose, if you know what to look for. KIND Bars, Sargento cheese sticks, and Orville Redenbacher popcorn are some healthier gluten-free snacks. (But be careful, as gluten-free products can vary by brand!) MicroMarkets also enable the availability of fresh fruits, vegetables, yogurt, salads, and other prepared foods. These products can be leveraged to tie the breakroom experience into a company’s overall wellness initiatives.

Local, Sustainable Products
MicroMarkets enable stocking of locally sourced products, thus protecting the environment and supporting the local economy. According to a 2015 Nielsen study, 66% of Millennials say they’re willing to pay more for products and services that come from companies that are committed to positive social and environmental impact. Millennials want to feel good about the products they’re purchasing and their impact on the world. Providing local products enhances positive experiences and loyalty with MicroMarkets.

Looking for away to refresh your breakroom and enhance your company’s culture? Watch this video and see how 365 Retail Markets and Fixturelite can help.

Also featured this month…

New Five Star Food Service Micro Market Lounge Triples Location Sales

Five Star Food Service never settles. The Chattanooga, TN-based company, a leader in micro market installations, has not only placed more than 500 micro market locations, but is also expanding the concept to be more inclusive of today’s changing workplace. The company recently  launched a new micro market concept, dubbed the “Micro Market Lounge”…continue reading.


365 Retail Markets Names John Chidiac President of 365 International

Troy, MI – January 5, 2017 – 365 Retail Markets is pleased to announce the recent appointment of John Chidiac to President of 365 International.

As President, John is responsible for continuing the expansion of the best-in-class Vending, MicroMarket and Foodservice technologies across the globe. He and his team will work on developing new markets and grow the self-service technology business outside the United States.

“As our long time COO, John has learned the MicroMarket business inside and out, combine that with his international experience and we are confident our customers will receive the highest level of support and exposure to the latest self-service technology innovations worldwide, as was done successfully in the United States,” said Joseph Hessling, CEO of 365 Retail Markets. “John has the skills and relationships across the globe to drive our aggressive international growth strategy.”

John has over 20 years of experience with leading global technology companies with leadership experience in sales, business development and operations. Prior to joining 365 Retail Markets in July of 2014 as Chief Operating Officer and Member of the Board of Directors, John held multiple executive positions in the US, Europe and the Middle East with technology, telecom and investment companies.

“I am honored to take on this new challenge and expand on the tremendous success of 365. With current operations in Canada, the UK and Italy, I look forward to further growth worldwide,” concluded Chidiac. “Having a team of talented experts, a history of excellent customer support and a great brand will make this strategic expansion much easier.”

About 365 Retail Markets

365 Retail Markets, a rapidly growing self-service technology company with offices in Metro Detroit, Santa Clara, and Provo, creates technology that connects people with products at work. Our proprietary 365 technology provides a turnkey platform that allows customers to increase sales, improve the customer experience, and increase profits, while reducing operating costs!

For more information about 365 Retail Markets, visit You can also follow 365 Retail Markets on FacebookTwitterGoogle+YouTube and Linkedin.