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October iCASH Winners and Anniversaries

october-icash_winners

Innovation: Dennis Yee deserves the award for the innovative design for structuring our many different development environments that we have going on at the same time.

Collaboration: William Kolpasky has quickly evolved from a summer intern to a full-time Product Business Analyst. I constantly see William working with different departments and with the Executive team to prepare for meetings with customers and investors. He is becoming an expert on all the products and services that 365 offers.

Accountability: Chris Andrick deserves the A mug for getting the days Kiosk orders ready as quickly as possible. He is always willing to work with the Logistics Department to ensure that all are accounted for and set up correctly.

Service: Jeff Horstman: Thank you for your technical help and service calls with one of our customers to clarify serial number/products on an invoice. With your help, we resolve the issue and make the customer HAPPY!

Happiness: Gabe Stevens always greets people with a genuine smile. He always wants to know how your day is going and is truly interested in hearing your response. Gabe is a great listener and I always walk away from our conversations with his contagious smile. Thanks for spreading your joy throughout 365 Gabe!

 

October Anniversaries

 

Aamina Ali, Madalyn Bommarito, Lisa Johnson

1 Year

Aamina Ali

Madalyn Bommarito

5 Years

Lisa Johnson

365 at 2016 CAMA Expo

O Canada! 365 at the 2016 CAMA Expo

Last month, the 365 International team packed up a few kiosks and hit the road to join in the excitement at the 2016 CAMA Expo, September 15 – 17, 2016 in British Columbia. Sales of 365’s MicroMarket kiosks have taken off in Canada, making this event a great opportunity for face time with our customers.

The Canadian Automatic Merchandising Association hosts the Expo as their annual flagship event to connect exhibitors and operators through product showcases, networking, and educational sessions, furthering their vision of elevating professionalism and leadership in the vending and office coffee service industry.

The 365 crew included Chief Operating Officer John Chidiac, Account Executive Jon Floyd, and International Coordinator Jessica Cox. After some time well spent at the Expo, they were excited to share their experience.

According to Jessica, “The CAMA show was a great opportunity for a wide variety of vendors and suppliers to come together in a more intimate setting, and discuss the many possibilities of partnership for the future of the vending industry.”

“As usual, CAMA provides a unique setting to give customers and exhibitors an environment that allows for productive discussions.” John added, regarding the event.

Jon Floyd distinctly agreed with a simple “thumbs up!”, and a shoutout to our customers who were CAMA event winners: Jacques Dube of McMurray Coin Machines Ltd. & Jim Jackson of Quality Vending & Coffee Services, Ltd.

It’s safe to say the 365 team can’t wait to attend next year’s CAMA Expo!

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MicroMarket Payment Technologies

As featured in October Edition-Micro Market News from VMW.com

When it comes to which payment solution to offer in your MicroMarket, is variety the spice of life? The short answer is: yes! 365 Retail Markets’ CEO, Joe Hessling says, “Your goal is to provide the right payment method, for the right consumer, at the right time. If you don’t, you run the risk of losing that customer’s business forever.” He recommends talking to the location to tailor the payment methods to best fit the customer-base.

There are hundreds of different payment methods and technologies available today. To help you provide the best service for your customers, we’ve compiled a list of the popular payment methods and the pros and cons of each.

<a href="http://www.freepik.com/free-photo/coins-with-bill_906778.htm">Designed by Freepik</a>

Cash and Coins

As Vending and MicroMarket Operators, you are all too familiar with the crinkle of paper and the jingle of change. But is cash really the best option for your MicroMarket? The answer is, it’s complicated. By accepting cash and coins, you need a machine that can dispense change. You also have to keep count and replace the cash regularly.

Features:

  • Paper bills and coins

Pros:

  • Customers are familiar and comfortable with cash and coins, which may make market adoption easier

Cons:

  • Operators have to manage cash payments and refunds
  • Kiosks need to be equipped with bill validators and bill recyclers

An alternative to this would be to accept cash at the kiosk only to fund stored value accounts. MicroMarket kiosks such as 365’s Gen3c has this capability.

365Lounge_0174-2circleAStored Value Accounts

What are stored value accounts? Glad you asked. A stored value account is a prepaid account that consumers can fund either online or at the kiosk. They can then access those funds via a market card, employee badge, login ID and PIN or through biometrics like a thumb or fingerprint.

What makes stored value accounts great?

Research from a Bachtelle and Associates1 survey says that market cards account for:

  • 65.9% of revenue
  • 68.7% of products purchased

Another way to leverage stored value accounts is by using payroll deduct. Payroll deduct is a Human Resource-based incentive where funds are pulled from an employee’s paycheck as they use their market account.

Features:

  • Prepaid account where the funds can be added online or at the kiosk

Pros

  • Reduces or eliminates the use of cash
  • Contributes 66% of revenue
  • Great tool to implement customer loyalty programs
  • Allows for customer purchase history data
  • Fewer merchant fees when compared to credit and debit transactions

Cons

  • Funds loaded into a stored value account cannot be counted as revenue until they are actually used. Beware not to count these funds as revenue as it could lead to accounting issues. NAMA recommends consulting an attorney or accountant to “determine how local and state laws treat prepaid balance accounts (NAMA’s Micro Market Manual).”

365payNFC and Mobile Payments

NFC and mobile payments are gaining in popularity in the retail space, so implementing the technology into your MicroMarkets makes sense. NFC or near-field communication technology “allows two devices placed within a few centimeters of each other to exchange data” (Cnet.com), such as a smartphone. With mobile payments expected to increase by 128% in 2017, according to eMarketer, the time is ripe to begin implementing a mobile payment solution in your MicroMarket. There are many mobile payment platforms available: Apple Pay, Android Pay, Samsung Pay, Visa Checkout, MasterCard Contactless, etc.

NFC-based payments offer an additional layer of security for both Operators and consumers. Instead of transferring the consumer’s credit card number to the merchant, a unique, one-time-use security code called a token is generated for the transaction.

Features:

  • A secure payment method via mobile devices including Android and iPhones.

Pros:

  • Growing payment method.
  • Offers more security than credit and debit card purchases.

Cons:

  • Although adoption of mobile payment technology is increasing, it is still new and may take time to become a commonplace payment method.

credit-payment-3-1514035Credit and Debit Cards

Credit and debit cards remain the most popular form of payment in MicroMarkets with 49% of transactions being swipe-based (Automatic Merchandiser). However there are Interchange and Merchant fees that are associated with accepting swipe payments. Be sure to look over the fee breakdowns carefully.

Features:

  • Plastic card with a magnetic stripe and as of 2015, the EMV chip.

Pros:

  • Responsible for 49% of MicroMarket transactions

Cons:

  • Fees, fees, fees!

Cashless payments are on the rise. Is your MicroMarket ready?


Also featured this month…

How Millennials Will Influence The Future Of Micro Market Payments

There’s no doubt that Millennials already influence a great deal of change in the workplace. Specifically, companies are turning to more gourmet food and beverage options, offering a more flexible work/life balance, and even reformatting the in-office workplace to include more collaborative spaces. This is all in response to the generation of 18 to 34 year olds who value…continue reading.

7 Healthy Vending Stats You Need To Know

The vending industry is currently experiencing a significant shift in legal compliance and customer engagement. Not only are the caloric disclosure FDA regulations taking effect in December 2016, but consumer expectations are increasingly focused on informed healthy snacking and cashless payment methods.

Without the proper tools, keeping up can feel impossible. The simplest solution is to integrate technology, but avoiding pricey machine updates is crucial.

Digital vending accessories are the solution. Products like AirVend can be retrofitted to enable existing machines to accept a wider variety of payment methods and display signage containing nutritional information and promotional details.


AV Healthy Vending Stats


Contact us to learn more about AirVend’s solution for healthier vending!

 

September iCASH Winners and Anniversaries

Innovation: Laraine Peterson is very detailed oriented and is always willing to help track down and solve issues. She will go to great lengths to make sure the issues are resolved to the satisfaction of the customer.

Collaboration: Mary Ellen Seymour for all of her help with the implementation of the electronic PTO system, as well as her consistent willingness to help the HR department as needed!

Accountability: Matt Hammel (Panther) is hardworking and is always willing to help out when needed.

Service: Rita Blaty for all her hard work and dedication to collecting from all of our clients and most importantly the franchise group!! Her customer service is amazing and her drive to push forward even when clients are difficult does not go unnoticed! Thank you for all you do!

Happiness: Jessica Cox is always smiling and friendly and always willing to have a conversation about anything.

 

September Anniversaries

From left to right: Mase Warner, Alex Hawkins, Colleen Wisinski, and Jeff Kirchoff

Chris Cui and Darin Shintani

1 Year

Chris Cui

Kim Song

John Veit

2 Years

Jeff Kirchoff

3 Years

Tony Ranella

Colleen Wisinski

5 Years

Angela Forge

Alex Hawkins

9 Years

Darin Shintani

Mase Warner

365 Job Fair: October 12, 2016

Join Us at the 365 Job Fair! October 12, 2016

Update your resume and join us at the 365 Retail Markets Job Fair on Wednesday, October 12, 2016 from 6:30pm to 8:30pm.

If you’re looking to join a team that values innovation, collaboration, accountability, service, and happiness, you’ve found the right place!

We are looking to fill the following positions:

  • Senior Technical Support Specialist
  • Technical Support Specialist
  • Outside Sales Representative – Entry Level
  • Java Developer

Please arrive for check-in at 6:00pm, and be prepared for on-the-spot interviews. Remember to bring a copy of your resume!

You can view full job descriptions of our open positions and submit your resume ahead of time through our Careers page.

Event registration and specifics are accessible on Eventbrite.

See you there!

August iCASH Winners and Anniversary Ninjas

august-icash_winners

Innovation: Darin Shintani has a solid understanding of our database structure. He is also a team player, and is willing to provide suggestions and helps our developers to ensure we have correct data in our productions. 

Collaboration: Kristina Buffa’s hard work with the 365 Blood Drive and helping me with day-to-day business has been greatly appreciated. She always has a smile on her face and is a pleasure to work with.  

Accountability: Melissa Baldauf in Production. You can always count on her to get her work done, and then anything extra that may get thrown in there too. She’s a shining example of a great employee.

Service: Lindsay Klintworth for always providing outstanding service to our top customers, and for continued efforts to expand our sales of all of our products.

Happiness: Chris Andrick is always helping with a smile on his face. Many thanks for all that you do, Chris!

 

August Anniversaries

Left-to-right: Rita Blaty, Carl Mouritsen, Mark Faught, Jeff Griffiths

1 Year

Rita Blaty

Carl Mouritsen

Mark Faught

2 Years

Jeff Griffiths

7 Years

Susan Alderman

365 Retail Markets Launches 365 Inside, New Cashless Payment System

Screenshot_2016-03-01-11-08-25September 19, 2016 – Troy, MI: 365 Retail Markets, the global leader in MicroMarket technology- offering a best-in-class POS platform for the vending, foodservice and hospitality industries, announced today’s official launch of its new cashless platform, 365 Inside.

365 Inside is a low cost, easy to install, hardware add on device for vending machines. The combination of the device and the 365Pay app creates a seamless cashless payment, reporting and communications structure, as well as wireless real-time alerts, operational and nutritional data.

Vending Machine Operators use the 365 Inside app to connect with the hardware device on their own mobile devices to accomplish tasks such as:

  • Update inventory.
  • Pull DEX files.
  • Adjust planogram and product inventory and locations.

Consumers use the 365Pay app with their mobile devices to connect with the hardware device to:

  • Access product and nutritional information, right from their mobile devices.
  • Send cashless credits to the vending machine
  • View purchase history.
  • Reload funds to the account balance within the app.
  • Contact operator via email with any issues or feedback.

“We are very excited to bring this new product to the vending Industry.” said Chad Francis, Director of Vending Technology at 365 Retail Markets. “Giving telemetry, DEX and cashless options to vending machines at such a low cost, we believe we now have a suite of products that work for any machine.”

365 Inside provides consumers with a simple cashless payment and engagement platform using the 365Pay mobile app, available for download on iOS and Android.

Consumers can now simply download the 365Pay app, set up their accounts, and begin purchasing products at designated vending machines equipped with the 365Inside device.

“The launch of 365 Inside and 365Pay is the next chapter in our quest to make it easier for the consumer to connect with the operator in the most efficient and inexpensive way. The expansion of the 365 account system from MicroMarket to Vending is guaranteed to be a great technology addition to the workplace,” said Joe Hessling, 365 CEO.

Learn more now at 365retailmarkets.com

About 365 Retail Markets

365 Retail Markets, a rapidly growing, self-checkout technology company with offices in Metro Detroit, Santa Clara, and Provo, offers the best-in-class point of sale platform for use in the workplace.  Its proprietary 365 MicroMarket, is a turnkey, unmanned market that allows customers to increase sales, improve the customer experience, and increase profits while decreasing operating costs. 365 Retail Markets has been pioneering innovation in the food service, hospitality, and vending industries since 2008, and continues to revolutionize the market with superior technology and ultimate flexibility in customization and branding. 365 has won many awards for their innovation and growth, including recently being named to the Inc. 5000 list of the fastest-growing private companies in the U.S.

For more information about 365 Retail Markets, visit www.365retailmarkets.com. You can also join 365 Retail Markets on FacebookTwitterGoogle+YouTube and Linkedin.

 

Media Contact:

Jen Tonio – 365 Retail Markets

Jen.tonio@365smartshop.com

888.365.7382 ext. 149

 

Warehouse Management Q&A

 

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As Seen in VendingMarketWatch.com’s Micro Market News Update

with David Marler, LightSpeed Automation & Mark Houseknecht, Crickler Vending

David Marler (LS): The number of SKUs for MicroMarkets can get out of hand pretty fast. What is the biggest challenge you face in keeping them to a manageable number?

Mark Houseknecht (CV): Well, we find that keeping all of the MicroMarkets uniformed with the SKUs that are placed in them helps us to control this issue, but it is very difficult with specific customer requests; all the available products that seem as though they will fit well. You need to make smart decisions on which items you are going to choose based on how they sell, not just in your markets but in the entire industry and really in the c-store industry and everything else and ensure that all of those are placed in your universal planogram and that it will help optimize your sales on those items.

DM (LS): As a follow up question to that, how do you handle when a customer calls up and says that, “We’ve got a couple people in the office who would love to have the new strawberry oatmeal because they want to eat it for breakfast in the morning.” How do you handle requests like that?

MH (CV): Generally, we always want to do what the customer wants. We’re looking to place as many of the requests in as possible. If we bring in an item like that, we like to place it in more than one market and possibly replace a different item in those markets in order to bring those items in. We’ve got to be able to manage the turns on that item and make sure it moves through the warehouse.

It kind of falls back to that universal planogram piece; if a certain customer requests the item, we’ll bring it in in multiple markets and make sure that we’re getting the turns. If it continues to sell well, then it’s an item that we’ll place at the rest of our markets. If it doesn’t sell well, then we’ll have to speak with the customer at that point.

DM (LS): At the 365 User [Group] this past summer, we heard Greg McCall with Five Star Food Service state that they have 50 planograms that they start from. Do you have a set number of base planograms that you start with for your markets?

MH (CV): We have one base planogram for our markets. It’s not so much of a single base planogram it’s based on how many snack racks, how many coolers they have, how many double-door coolers. So if it’s a two-snack rack market, we have a planogram for that; if it’s a one-rack market, we have a planogram for that. And then the same thing with the coolers: Do they have a single cooler, multiple single coolers, a double-door cooler? Most of our markets are roughly the same size and we have one standard planogram for that market.

DM (LS): Excellent, thank you. All right, next question. How does LightSpeed play a roll in this process?

MH (CV): LightSpeed allows us to switch our lowest selling products out immediately. One of our biggest challenges was that the driver… you know, you bring in the product that you want to switch out, you tell all the drivers that we’re switching X product for Y product and it might get done in the next few weeks. We make quick changes now in our planogram and it feeds through LightSpeed that day to be picked. This takes the changing of the products off of the drivers and allows us to only carry the products that we want and when we want them in there. We can immediately manage our SKUs in the market.

DM (LS): What are some of the biggest benefits that you get from LightSpeed that you can’t get from picking with paper?

MH (CV): We started picking with paper. The labor that would be associated with picking from paper at this point would be astronomical. When we started the pre-kit process, we started, like I said, picking from paper, but only testing a few routes just to get the process down. It was immediately clear that we would not be able to expand our pre-kit operation without LightSpeed. There were many mistakes, and the time it took was absurd. It was not going to be doable to go beyond a couple routes.

DM (LS): Obviously, you guys have grown substantially since you first put LightSpeed in. Has LightSpeed been able to grow with you as your number of markets has grown?

MH (CV): Our business has not grown as substantially as the process has grown substantially. So LightSpeed was able to grow with us through us growing our process. At the same time, yes we’re expanding our market business, which was helpful to expand the LightSpeed process as we did that. We started with the mobile version, which worked very well, but as we added more routes to the process and wanted to keep our labor costs in the warehouse under control, we found that Pick to Light was the way to go. This also kept making mistakes to a minimum while saving us on labor. The mistakes from paper were astronomical. Moved to the mobile: mistakes were much, much lower. But mistakes really came down as Pick to Light went in on our snack line.

DM (LS): There are a lot of operators of all sizes that are going to be [reading] this interview, what’s the one piece of advice you’d give to them to help them keep the number of SKUs under control?

MH (CV): We did a much better job of managing our SKUs when we planogramed all of our markets. Prior to having planograms on our markets and managing our SKUs through a planogram, and through a more universal planogram, it was very difficult to keep all that under control as drivers would place whatever they felt was necessary into the markets.

And the second piece to that is taking that process out of the driver’s hands, and moving to a process more like LightSpeed where you control the SKUs that are in the markets, and the drivers don’t have as much input into when or where a SKU is placed in the market. It really allows you to keep those SKUs down and keep your turns on your major items that you want to ensure are in the market.

DM (LS): Did you get any pushback from your drivers when you took that out of their hands and said, ‘Here. This is what you’re going to put in the market.’?

MH (CV): We felt a little bit of pushback, more on the vending side than on the market side. I think some of the drivers, as sales began to rise (and obviously our drivers are commission-based)… they started to see that the SKUs we were putting into the markets were really helping them overall, they felt much more comfortable with the process.

DM (LS): Excellent. Is there anything else that we didn’t cover that you’d like to add this…?

MH (CV): You know, LightSpeed in general has really just helped us and our process. We would not be able to get to the pre-kitting that we’re at now, and operate the way we operate now, without LightSpeed involved in this process.

 

Warehouse Management: When Technology Talks

As Seen in VendingMarketWatch.com’s Micro Market News Update

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By LightSpeed Professional

Quick – without looking – how many SKU’s do you sell in your Micro Markets? 200? 300? More? Most operators can’t answer that question when asked – until they pull a report. Although it’s not a number that needs to be reviewed every day like sales or revenue numbers, it’s an important number to know that impacts the bottom line.

MicroMarkets give operators the ability to offer a wide range of products to their customers. Instead of a limited number of spirals in a machine, they can now offer a wide selection of products to hopefully make everyone open their wallets and buy. To properly take advantage of this an operator has to be able to manage those SKUs and successfully get them from the warehouse to the market.

The Walkie-Talkie Effect

The inventory feature in 365’s SmartHQ is extremely powerful and can provide a world of information to the Operator. By using SmartHQ, Operators can easily see how many products are needed to restock a market by both location and by route. However, they still need a way to take this information and deliver the products their customers desire in a profitable manner. LightSpeed provides the tools to be successful at managing this process.

SmartHQ sends the pick list to LightSpeed who then converts that data to be sent to a Pick to Light system or to an iPad.  Since a wide selection of SKUs can create inventory issues, LightSpeed provides a quick and easy way to substitute a product or change the quantity of that product and have that changed get pushed to the kiosk automatically without any human intervention.

Map It Out

At the core of the LightSpeed process is mapping.  All SKUs are tied to a virtual bin location so it knows where each product is stored. When the order is pulled into LightSpeed it knows where to have the warehouse picker start and finish taking them through a mapped route that eliminates having to double back.

The product category feature within LightSpeed allows for even more efficient picking by grouping certain products together in a smaller space. Many operators want to separate market snacks from vending snacks due to the different sizes of the same items. By creating a Market Snacks zone, you can pick those items in a different part of the warehouse separate from vending. The efficiency is gained by picking all the market snacks in a smaller footprint – more picking with fewer steps.

As you could expect, more SKUs to pick means the chance that more mistakes are made. People make mistakes and when you’re picking 140 different SKUs for a market as opposed to 45 for a vending machine, then mistakes happen. LightSpeed allows the picker to only see the current item that needs to be picked. They can’t see the next item until they have confirmed the one currently shown on the screen has been picked. That doesn’t happen with paper.

LightSpeed will make managing your inventory much easier. When the picking is done for the day you can do an inventory transfer and move the product sent to the markets out of your VMS inventory. No more having to manually do that or maintain two different inventories.

To maximize profitability and take advantage of all the benefits that 365’s SmartHQ technology has to offer, the proper tools and processes need to be in place. LightSpeed is a powerful tool that gives the operator the control inside of the warehouse, that 365 provides in the market.

 

[VIDEO] Technology and Warehouse Management


Also featured in this month’s newsletter…

3 Ways Your Technology Can Work In The Warehouse

In an industry where operations see thin margins, inadequate pay and abundant inefficiencies, operators are turning to technology to help them regain control of their company.  In the warehouse, specifically, technologies have been developed that not only cut employee costs, but help eliminate spoilage and create precise pre-kits…continue reading