Quality Talks: The Importance of Producing Quality Products and How it Affects Your Business

Quality Production = Quality Products

At 365 Retail Markets, the quality of our products is front and center. We have a dedicated, in-house production team that rigorously inspects every kiosk before it leaves our warehouse. Our customers can trust that every kiosk that is shipped will pass our 30-point inspection.


Quality Talks: The Importance of Producing Quality Products and How it Affects Your Business

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A positive customer experience begins with a quality product. A product that is sturdy, clean and high performing is how a successful business turns a one-time customer into a lifetime customer. At 365 Retail Markets, the quality of our products is front and center. We have a dedicated, in-house production team (pictured above) that rigorously inspects every kiosk before it leaves our warehouse. Our customers can trust that every kiosk that is shipped will pass our 30-point inspection.

“The Hardware Team at 365 is the best in the industry, hands down.  The amount of care and effort they put into delivering a reliable, quality product as well as their ability to keep up with the high demand for our payment centers, is something that I am very proud of,” said Joe Hessling, chief executive officer, “As the person that hand built the first 100 units we sold I can say that the team is obsessed with quality assurance checks, down to each cable.  It is more than impressive.”

“Everything that goes into a kiosk, whether it’s the computer or a metal bracket is checked for quality, fit, alignment and functionality,” said Jeff Horstman, Production Manager, “Every part is checked out of the box, as it goes into the machine and as a built unit.”

Why are we so thorough? You wouldn’t trust your car’s maintenance to Shady McPhee who has little training and even less integrity would you? At 365, all of our Production Specialists are trained in the best practices for building our hardware.

“We take real pride in our work,” said Horstman, “the team operates with the mentality of ‘that’s my kiosk…I built that kiosk.’”  As a result, our customers can be confident that each kiosk will be delivered intact and fully operational and backed by at least a one-year warranty.

But the buck doesn’t stop there! A big part of what makes 365 unique and successful is the cross-departmental communications that are initiated to better serve our customers. Our Production and Support teams communicate constantly to identify issues that can be solved during the production process and lessen the number of cases Support has to resolve for a given issue, enabling us to attack problems from both ends and find effective solutions.

It is that level of pride and commitment that ensures that our products not only look good and that they are performance-ready from the moment they leave our warehouse.

A quality product speaks for itself. And if you’d like to speak to one of our qualified sales representatives about our offerings, give us a call! We’re waiting by the phone!

Phone: 888.365.7382



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What do we look for before we ship out our kiosks?

Part 1: Custom Metal Pieces

• All custom metals pieces are vetted for proper size, shape and angle of bends.

Part 2: Technology Components

  • Webcam
  • Fingerprint Reader
  • Barcode Scanner
  • Touchscreen
  • Computer
  • Router
  • Credit Card Reader
  • Sound Bar

Each component is custom calibrated, configured and double-checked prior to placement into the unit and again after.  The team then validates functionality.

Part 3: Graphic User Interface

Check software functionality

• Software and firmware installation and updates

• Initial Staging Process

Before every unit leaves production, a final 30-point inspection is conducted to ensure that our standards our met (and we’re picky!).



Top 10 Reasons To Implement Touchscreen Technology

365 Retail Markets counts down the top 10 reason why you need an AirVend. AirVend is an attachable touchscreen accessory that allows operators to become more engaged with their vending experience. It is a touchscreen vending peripheral that allows existing vending machines to accept a wide variety of payment options and display nutritional information in compliance with new federal regulations. Take the next step to increasing revenue and sales with a new AirVend device.

3 Ways AirVend And Micro Markets Work Together

Over the paairvendmicromarket.55e7597a47cd0st 7 years, MicroMarkets have become a technology “must have” for the vending industry.  They have changed the game for vending operators in terms of their ability to provide customers with what they have grown to expect in their everyday lives.  The addition of an AirVend device can give many of the same great benefits that MicroMarkets provide to the operator, without having to upgrade to a new, expensive vending machine.  By adding the capabilities to display promotions, offer cashless payment options, communicate with your customers and increase operational efficiency you are able to offer mainstay features in an industry that has been technologically underdeveloped for decades.

1. Cross-Platform Promotions (Impressions, Impressions, Impressions)

AirVend allows operators to promote items across all unattended retail locations including MicroMarkets and vending machines.  Many consumer-buying decisions are influenced not by one ad, but from a customer seeing that message over multiple impressions.  The AirVend content management system, AV Live, allows for easy and immediate on-screen advertising and promotions.  If you’re promoting a sale in your MicroMarket, cast your net further by advertising on your vending machines as well.  This function should be used to help you sell more of the products you want to focus on, whether it is for better profits, slow moving stock or any other reason you can think of.

2. Multiple Payment Options (Customers Love Options)

Accept every payment in your customer’s wallet, even the mobile type.  The sales lift that occurs when adding credit card acceptance to your vending machines is well known, but did you also know that over 50% of MicroMarket sales are made with stored value or “market” accounts, rather than cash or credit?  365 is adding the ability to share accounts between MicroMarkets and AirVend enabled vending machines, and when you give your customer every payment option, you ensure that you’ll never miss a sale.  Whether your customer prefers Apple Pay, Google Wallet, traditional credit/debit or even Campus payment options, AirVend supports the most payment options in the industry.

3. Communication and Efficiency (Use The Cloud!)

One of the best ways to increase your profit margin isn’t to increase prices, but to lower the cost of doing business.  With AV Live reporting, you get all of the same real-time sales and inventory reporting you get with your MicroMarkets, plus integrations to all major VMS systems.  Your AirVend will even tell you about problems with your vending machines, before your customers find them!  Get real-time alerts for out of stocks, machine jams and low sales, allowing you to proactively restore service, with no interruptions.

Technology has long been available in other retail spaces, but has been seriously lacking in vending.  MicroMarkets have helped to set the bar higher, and bring in many of the features that make retail chains so successful.  AirVend is continuing the tradition of driving the industry into the 21st century, ensuring continued loyalty by giving your customers the same level of service in MicroMarkets and Vending.

Add an Airvend to your current operations by giving us a call today at 888-365-7382.


Read How Touchscreens Can Meet Calorie Compliance And Drive Profitsairvendmachine_2.55e745d7b28eb


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PCI Certification Vs. PCI Compliance: Know The Difference

The Importance of PCI Certification

PCI Certification, or as some say, PCI Validation, is the process whereby an external company reviews all the controls established by the PCI Council to ensure your organization is protecting credit card data.

In this quick PCI video recap, find out why it’s important to be PCI Certified and how to check if an application is PCI Certified.

PCI Certification Vs. PCI Compliance: Know the Difference

Striving to be PCI certified has grown increasingly important over the past 18 months, as major retailers have found themselves on the nightly news due to major security breaches. PCI certification refers to the Payment Card Industry Data Security Standard (PCI DSS) that sets requirements for businesses that handle credit card data. The goal of the PCI Council is to create a secure environment, and reduce the risk of processing credit cards by implementing proper prevention and detection controls. Essentially, complying with PCI standards means you are doing your best to keep customers valuable data protected.Data_PCI_01.55b93c771b355

Ensuring your company is PCI certified offers obvious benefits to both the company and their customer. However, many organizations fail to recognize the difference between being PCI compliant and PCI certified.

PCI Compliance vs. PCI Certification

PCI compliance means a company has taken steps to help protect Card Holder Data (CHD) following the guidelines set by the PCI Council. A self-assessment questionnaire is completed by the company, whereby a checklist states that the organization is following all necessary requirements. The process takes less than a month to complete. While a self-assessment is a good practice, it is best to get a professional opinion, and that’s where PCI certification comes in.

PCI certification is a rigorous and comprehensive process that involves a full-scale audit by a qualified security assessor (QSA). The QSA validates all areas of the business that come in contact with CHD to ensure proper controls and security measures are in place to protect the customer. The PCI certification audit includes reviews of the following;

  • How the software is developed
  • The process in which developers are trained
  • Technical and procedure controls

A full review and validation of the hundreds of PCI controls takes up to six months to complete.

It is important to understand the requirements for a self-assessment questionnaire and PCI certification are essentially the same. The key difference is the verification process by the QSA; PCI certification is proof, whereas PCI compliance is a claim.

Your business is one of the most important things you have in your life and taking chances on something as important as PCI certification should not be something taken lightly. Feel free to contact our Security Specialists with any questions you may have on how to protect your micro market business.

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365 Retail Markets Welcomes New Director of Sales

IMG_3044-3Troy, MI, November 18, 2015 – 365 Retail Markets is pleased to announce the recent appointment of John Veit as its new Director of Sales.

As the Director of Sales, John is responsible for continuing the expansion of the best-in-class Vending, MicroMarket and Foodservice technologies across the globe. He is also responsible for developing new markets and optimizing routes to market; to provide the best customer solutions and experience in the marketplace.

“John Veit is an excellent fit for our organization. We have had great successes in the past such as the Fortune 5000 list and our unmatched growth in the industry, but it is now time to ramp up our efforts within the Foodservice marketplace and the global market.” said Joseph Hessling, CEO of 365 Retail Markets. “John has the skill to take us to the next level and we are lucky to have him as part of the team. “

John has a diverse background in sales, having led highly productive and successful sales teams for over 15 years in the IT hardware, software and services areas, including SaaS and cloud-based offerings. He has led high growth, top-performing teams in the Great Lakes region with IBM & Lenovo, East United States & Federal with En Pointe and globally with TechSmith across all customer segments, sectors and channels. At TechSmith as the Global Sales Director, John was on the executive team and contributed across all areas of the business.

John and his teams have earned numerous awards throughout his career including 100% Clubs, Leadership awards and Golden Circle (IBM’s highest sales award).

John has a Bachelor of Science degree in Computer Engineering from the University of Michigan.

About 365 Retail Markets

365 Retail Markets, an expanding, self-checkout technology company based in Troy, Michigan, offers the best-in-class platform for vending, foodservice and hospitality. Its proprietary, 365 MicroMarket, is a turnkey, unmanned market that allows customers to increase sales, improve the customer experience and increase profits while decreasing operating costs. 365 Retail Markets has been pioneering innovation in the vending industry for over five years and continues to revolutionize the market with superior technology and ultimate flexibility in customization and branding.

For more information about 365 Retail Markets, visit You can also join 365 Retail Markets on FacebookTwitterGoogle+YouTube and Linkedin.

September iCASH Winners and Anniversaries

iCASH Collage 3

August’s iCASH winners

Tyler, Alvita, Jeff G., Mallory, and Michelle have passed the mugs on to…

Innovation –  Tim Smith has developed a new process for handling calls by redesigning the call flow within LiveOps for the Fulfillment team which adds a ton of functionality and resources, similar to what support has.

Collaboration – Jeff Horstman for her never-ending positive attitude, and willingness to help research difficult issues.

Accountability – Rebecca Sibole is fun to work with and when I (Jeff G.) started working on the Verii team, she made the process smooth and simple.  Only through accountability can we develop an environment that lets us trust each other unconditionally. Thanks for all you do Rebecca!

Service –  Justin Palazzolo has been quick to respond  and find solutions whenever Special Projects has an issue, whether it be wifi, ethernet cords or even emails.

Happiness – Sarah Jasmen has displayed a positive attitude and willingness to learn since joining our team.

September Anniversaries

Sept. iCASH1 Year

Rick Wibel – Sales

Jeffrey Kirchoff (pictured) – Support

2 Years

Colleen Wisinski (pictured) – Finance

Tony Ranella – Support

8 Years

Darin Shintani – ReadyTouch

Mason Warner – ReadyTouch

October iCASH Winners and Anniversary Ninjas

SOctober iCASHeptember iCASH winners Tim, Jeff, Rebecca, Justin and Sarah have passed the mugs on to…

Innovation –  Whether it be creating automated scripts for testing or his ability to identify defects, Arron Roscoe has been a big reason why our software continues to get better.

Collaboration – Brett Hansen came through in a big way to find a permanent solution when production had a mishap with Activeon.

Accountability – Sujata Wani has been an integral part of the Verii technology team over the last couple of months. She has spent days thoroughly testing every aspect of Verii’s ecosystem and we truly appreciate all of her time, attention and dedication to Verii!

Service –  Mary Ellen has been a big help during the construction projects whether it was answering my questions, picking up more supplies or lending a helping hand in finishing the network connections.

Happiness – Mallory Rajter always has a smile on her face and willing to help out in any way possible!


October Anniversaries

October Anniversaries

1 Year
Reed Bingaman (bottom left) – CFO

3 Years

Stacey Pelletier (not pictured) – Finance

Stefano Ferri (bottom right) – Fulfillment

4 Years

Angela Forge (top left) – Director of Operations

Lisa Johnson (top right) – ReadyTouch

Thank a Veteran today and everyday!

thankyou_veteranEvery year on November 11th we honor our nation’s Veterans; the silent heroes that have pledged an oath to protect our country, the ones who have spent numerous days and years away from their family and loved ones, the men and women who risk their lives so we can live free. Our Veterans are all around us; in line at the sandwich shop, picking out tomatoes at the grocery store, even living right next door. Furthermore, just about everyone knows a Veteran; they may be your grandfather, father, mother, sister, brother, friend or co-worker.

Just the other day on a flight back from the Coffee, Tea & Water show in Washington D.C., I randomly struck up conversation with the gentleman sitting next to me on the plane. We discovered that we live only a few miles apart from each other in Macomb Township, are both big animal lovers and that his wife and I share the same name. He shared an interesting fact with me; Macomb Township and Macomb County were named after Alexander Macomb, a Commanding General of the U.S. Army in the 1800’s. He had been researching notable Veterans from Michigan in preparation for the numerous Veterans Day speeches he would be making. Intrigued, I wanted to know more about his involvement with the military. I learned that he was a very high-ranking member of the U.S. Air Force and is currently stationed at Selfridge Air National Guard Base. I expressed my appreciation to our armed forces and explained to him how both of my grandfathers served in the military, one in the Marine Corp and the other in the Army and that a close friend of mine was going into his last year in the Marine Corp and preparing for his transition into being a civilian again and choosing a career path.

As our plane began its descent into Detroit, we talked more about his military career as well as the type of programs and jobs the military offers to Veterans. I mentioned that 365 has multiple Veterans playing key roles throughout our company and that we are very proud to have them as part of our team.

At this time, our plane landed and although we both got off the same plane, picked up our luggage at baggage claim and left the airport to go home to our families and beloved pets, we would return back to work the next day leading very different lives with extremely different responsibilities.

This thought gave me a greater appreciation for all of the effort and sacrifices my family, friends, co-workers and all members of the military (past and present) have gone through to make it where they are today.

So today and everyday we thank them for their service and the opportunities they have given us! Without all of you we wouldn’t be where we are today and in the case of 365 that includes where we are today as a company!

Special shout out to Don Coburn, Jason Halstead and Justin Palazzolo for your service not only to 365 but also to our country, we salute you!


Sgt. Donald Coburn – United States Marine Corp

20141119_142417 (1)

Don is known for his precision and perfectionism when it comes to Kiosk building.

Don served from 2005-2011 and was based in Jacksonville, NC at New River Air Station. While serving in the Marine Corp he was an Airframes Mechanic working on the MV22 Osprey, used for primarily troop transport. Don worked on all parts of the aircraft including; blade repair, landing gear, flight controls, hydraulics, electrical, and more. Today Don works as a 365 Production Specialist using his mechanical and electrical skills to produce our top of the line kiosks.


MV-22 Ospery just like the ones Don worked on while serving in the Marine Corp.








Airman (E2) Jason Halstead – United States Airforce


Jason is also a best selling author!

Jason served from 1992-1994 and was primarily based at Lackland AFB in San Antonio, TX. Jason went through extensive training including pararescue training, airborne training and cross-training exercises. Jason trained alongside and worked with a variety of interesting characters who he became friends with including; an under water demolitions expert in the Navy SEALs and a guy who ended up being deployed to Mogadishu, Somalia in 93 with the joint forces aid unit that went there. You might have heard of the incident ­they made a movie called Blackhawk Down out of it. Sergeant Hill was not part of the military action that ended up being in the movie, but he was over there at the time. Due to an injury, Jason’s time with the Airforce was cut short but he quickly went on to achieve great things. He holds a record in powerlifting, has published over 90 books and now works on our team as a Lead Software Developer where he has played a vital role in shaping our technology.


Sgt. Justin Palazzolo- United States Marine Corp


Justin (pictured on the right) during one of his deployments.


Justin (third from left) pictured with entertainers such as; the Dallas Cowboy cheerleaders and Anthony Anderson during a deployment.

Justin served from August 8, 2010 to August 9, 2014 and was primarily based at Camp Pendleton in San Diego, California. While serving in the Marine Corp he was deployed twice. The first time was in January 2012 where he spent 7 months in Afghanistan with 9th Communication Battalion. The second time was August 2013 where he was deployed for 8 months with the 13th Marine Expeditionary Unit. During that time he was able to visit Hawaii, Philippines, Abu Dhabi, Kuwait, and Singapore. Today Justin works as a Help Desk Technician on our IT team ensuring all of our systems are running correctly and solving all of our daily IT needs.

2015 New Faces

2015 has been a busy year for 365 Retail Markets. We’ve added AirVend to our product line and have partnered with SV365 to bring MicroMarket technology to the United Kingdom. To keep up with the demands of our growing company, we have added two dozen new faces in various positions throughout company. They have been tremendous assets to the 365 mission and embrace our iCASH values.

Meet our 2015 new hires!

Aamina Ali – Jr. Business Analyst

Meena Arumugasundaram – Project Management Intern

Rita Blaty – Accounting Assistant

Jessica Cox – Fulfillment Project Coordinator

Mark Faught – Technical Project Specialist

Ryan Forster – Developer

Chad Francis – Director of Vending Technology

Chad Hall – Sr. Software Developer

Matt Hammel – Logistics Specialist

Lance Holmes – Account Specialist

Sarah Jasman – Sales Admin

William Kopolski – Finance Intern

Roney Louka – Technical Project Specialist

David Loveland – Technical Sales Manager

Brittany Morales – Sr Financial Analyst

Brent Mouritsen – Software Developer

Carl Mouritsen – Sr. Software Developer

Garry Oborn – Product Manager

Vita Pace – HR Generalist

Justin Palazzolo – Help Desk Intern

Jeff Pierson – Sr. Software Developer

Nicole Rademaker – Operations Admin

Ken Sansom – Client Success Specialist

Gabe Stevens – Client Success Specialist

Alex Stinson – Account Specialist

Joshua Thomas – Client Success Specialist

Jen Tonio – Marketing Manager

John Veit – Sales Director

We also have additional help from our partners at Robert Half:

Chris Andrick – Client Success Specialist

Jeffrey Philip – Client Success Specialist

Jon Wallace – Client Success Specialist


If you are interested in joining our dynamic team and being a part of a company that is a global leader in its industry, visit our Careers Page. We have a variety of open positions available in multiple departments. We are looking forward to hearing from you!

Operation: Softball


Alex Hits it Out of the ParkOn August 27, the Operations department consisting of Support, Fulfillment and Logistics got a chance to flex their iCASH muscles when they met at Royal Oak High School’s softball field for a fun, friendly softball game. The teams were split up with Lou Frontero and Tim Smith as team captains.

Team Lou: Nicole Rademaker, Jessica Cox, Jim Versical, Stefano Ferri, Mark Faught, Jeff Kirchoff

Team Tim: Angela Forge, Roney Louka, Antwain Penn, Chris Andrick, Alex Hawkins, Ryan Clark. and Christina Delgado.

Trash talk was rampant and tensions were high in the moments leading up to the game.

“There was a lot of trash talk and not a lot of backing it up,” said Tim. But in the end, Team Lou triumphed over Team Tim 18 to 8, with Lou hitting a home run over the fence in the last inning.

Check out pictures from the riveting game.

However, the score is not the most significant part of the story. The heart of the story is that the Operations department came together after a hard day at work to play just as hard.

“This group works hard every day and has a lot of pressure. They were all laughing and having a great time together.  It was a great way to blow off some steam,” said Angela. And get to know your coworkers! “Employees that don’t normally work in the same job function were placed on rosters together and supported each other as a team.”

“Angela is creating unity and team-building within the Operations Group. These are our teammates regardless of even stepping foot on a softball diamond,” said Lou,” We have so many new faces within our group and I think this helps alleviate a lot of the stress and fears new employees endure when starting a new job.”

According to a 2013 Employee Benefits survey conducted by the Society for Human Resource Management, “only 16 percent of employers offer company-sponsored sports teams and leagues.” However, company sports games like softball can boost morale, encourage employee wellness, provide networking opportunities and give employees and managers an opportunity to let their guards down and get to know each other outside of brick and mortar confines.

Read more about the benefits of company softball leagues.

This goes to show that our iCASH values work, not just in the office, but outside as well.

Game 2 was played September 17. Tim and Company won.

Check your local listings for Game 3.








August iCASH Winners and Anniversaries

Sept. iCASH

July’s iCASH winners have passed the iCASH mugs on…

Innovation – Tyler D’Orazio for the excellent customer support he provides in addition to the support he gives to the development team while we are trying to resolve issues.  Any time we are presented with a case, we are provided all of the necessary details and Tyler always makes himself available to answer any questions and work with us through the problem. Thank you Tyler!

Collaboration – Alvita Dixon for her never-ending positive attitude, and willingness to help research difficult issues.

Accountability – Jeff Griffiths is accountable for every issue that occurs on the back table with the kiosks on it. Any time a kiosk has an issue he takes responsibility for it and resolves the issue. The issues that he takes accountability for are not even caused by him.

Service – Mallory Rajter (pictured) is always quick with a response to a question, and a pleasure to work with.  She also helped me with my verii account!  Thanks Mallory!

Happiness – Michelle Zackey (pictured) always has a positive attitude and provides a positive atmosphere for all the employees.

August Anniversaries


Jeffrey Griffiths – Production

Audrey D’ Silva – Development