Published • 16 Sep 2024
At 365 Retail Markets, we measure our success by the impact we have on our customers' businesses. Recently, we received an inspiring letter from Jackson Brothers of the North, sharing how upgrading their micro market technology has revolutionized their operations.
Here's what he had to say:
Dear Rod,
I am writing to express my utmost satisfaction and to highly recommend the 365 kiosk technology that we have implemented in our micro markets at Jackson Brothers of the North.
As the General Manager of a vending company that operates around 50 micro market locations, I have had the opportunity to witness firsthand the significant improvements and benefits that the 365 kiosks have brought to our operations.
One of the primary reasons we decided to switch from our previous provider to 365 kiosks was the frequent issues we encountered which often caused disruptions within our accounts and led to service outages during peak customer break times. Since transitioning to 365, we have experienced a remarkable improvement in the stability and reliability of our systems. The proprietary nature of the 365 technology allows the support team to delve into the details and resolve any issues promptly, ensuring minimal downtime and maximum customer satisfaction.
The user-friendly interface and smooth operation of the 365 kiosks have been a game-changer for us. We utilize several MM6 kiosks, which feature large screens that are incredibly easy for our customers to navigate. The biometric options and the ability for customers to set up their accounts directly on the kiosk have further enhanced the overall user experience. Additionally, the cash-in feature of the regular PicoMarkets has proven to be extremely beneficial in locations with lower customer counts, where we have seen great success.
Furthermore, we have embraced the PicoMarket+ footprint to optimize our vending operations. By replacing multiple vending machines with a PicoMarket+ combo that includes a cooler, freezer, snack rack, and beverage cooler, we have not only streamlined our setup but also witnessed a significant increase in sales at these accounts.
The advanced technology and innovative design of the 365 kiosks have truly elevated our business and allowed us to provide a superior service to our customers.
I would also like to take this opportunity to commend the exceptional support we have received from the 365 team. Their responsiveness and dedication to resolving any issues promptly have been invaluable to us. Rod, your commitment to ensuring our satisfaction and your proactive approach in addressing our needs have made a significant impact on our operations. We greatly appreciate the strong relationship we have built with you and the entire 365 team.
In conclusion,
I highly recommend the 365 Kiosk technology to any organization seeking reliable, user-friendly, and innovative solutions for their micro markets.
The positive experiences we have had with the 365 Kiosks, coupled with the outstanding support from Rod and the entire team, have made a significant difference in our business. We look forward to continuing our successful partnership with 365 and exploring new opportunities for growth and improvement.
Thank you for your attention and support.
Sincerely,
Billy Dearing
General Manager
Jackson Brothers
Thank you, Jackson Brothers of the North, for trusting us with your business and for sharing your incredible journey!
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