Save time by checking your 365 kiosk’s connectivity by following these quick and easy how-to steps.

On-site troubleshooting is made simple with 365’s user-friendly Help Center filled with the resources, tools, and information you need to efficiently support your locations and keep them up and running 24/7. Don’t skip a beat with the 365 HelpCenter— the answers to your questions are at your fingertips.

We’ve received a lot of interest around our exclusive remote online/offline kiosk status capability, so we decided to do a little spotlight on the topic to help operators around the world ensure that their locations are always up and running. (We don’t want to have hangry customers!)

Check the connectivity status of the following devices on the Legacy platform via Smart HQ:

  • Gen 1 Kiosk

  • Gen 2 Kiosk

  • Gen 3 Kiosk / Gen 3c Kiosk

Check the connectivity status of the following devices on the V5 platform via ADM or on-site from the device directly:

  • V5 MicroMarket (including Legacy to V5 PC swaps)

  • NanoMarket™

  • 365Dining Platform/ReadyTouch

  • PicoCooler

So, hold the phone! Follow the 365 HelpCenter guide to get the online/offline answers you need quickly!

Here’s the article you need to read:

Prefer a video to watch instead? No worries, we got you:


The 365 HelpCenter is the knowledge base created for you to quickly and easily get the answers to your 365 technology questions. You can now save articles and videos too!

Want to keep a specific HelpCenter topic top-of-mind? Print it out with our printable pdf feature and have it handy when you’re en route without access to the internet.

If you’re new to the 365 HelpCenter, here’s a quick video to help you navigate the platform:   

Have questions about The 365 HelpCenter? We’re here to help.